Desktop Support Product Management

Augustine E Obhiseh

email; ************@*****.***

Tel; 816-***-****

Current Location: Chicago, IL

Core Competencies:

●Project/Product Management

●Data Analysis/Reporting

●Servant Leadership

●Strategic Planning

●Process Improvement

●Team building

●Requirements Gathering

●Communication Skills

●Problem/Conflict Resolution

Education:

B.ENG, Electrical/Electronic Engineering from Ambrose Ali University edostate, Nigeria. August 2017

Technical Skills

●Applications/Software: MS Office, VM ware, HP ALM, ServiceNow, Remedy, JIRA.

●Programming Languages: Python, R, Visual Basic, Visual C++, Java, HTML, SQL

WORK EXPERIENCES:

January 2022- April 2023

EOG Express LLC, Chicago, IL, USA (Desktop support);

Perform backups & restores data and cover all areas of the disaster recovery plan.

Work with new members of the organization to understand the capabilities and limitations of working on the network.

Replace or Migrate data on new or old computers.

Communicate with end users to identify areas where the migration process can be better explained or modified.

Using Active Directory to manage accounts, profiles, and policies.

Assist in deploying desktop workstations and laptops throughout the organization.

January 2021- present

Hemmersbach IL, USA. (Data center technician/Desktop support):

Troubleshoot any issue that may come up related to network operations and end-user support.

Configure settings on Windows workstations.

Perform backups & restores data and cover all areas of the disaster recovery plan.

Work with new members of the organization to understand the capabilities and limitations of working on the network.

Replace or Migrate data on new or old computers.

Communicate with end users to identify areas where the migration process can be better explained or modified.

Using Active Directory to manage accounts, profiles, and policies.

Assist in deploying desktop workstations and laptops throughout the organization.

Assist or provide network administration functions such as implementing MS-Outlook accounts, managing data, modifying network profiles, and recovering passwords

Provide project management support and maintain databases to keep ongoing projects on schedule.

Create and provide reports to supervisors and other team members that detail the status of projects and the location of organizational assets.

January 2018- December 2020

STACE Express LLC, IL, USA. ; (Desktop imaging and Developer Engineer)

Troubleshoot technology issues.

Install and maintain equipment and software.

Ask questions to pinpoint the problem.

Perform remote troubleshooting.

Help new employees set up their workstations.

Maintain and upgrade equipment as needed.

Train new employees to use a company's software and apps.

Work with existing vendors to evaluate new technology.

Respond to ad hoc and urgent requests.

Advise executives on the best technological solutions for an organization.

Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.

Test, install and set up application programs on user workstations.

Test network connections.

Train end users when new software or IT regulations arrive at a company.

REFERENCES

Base on request.

Contact this candidate