Customer Service 3Rd Shift
Resume:
Michael Gallion
Management, enthusiasm, efficient, team organized
Washington, DC 20019
*******@*****.***
An organized and detail - oriented manager, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor
Parts Authority Warehouse - Laurel, MD
February 2016 to August 2023
3rd shift Supervisor 10pm-7am.
Take attendance of employees .
Put employees in the right position for the night. Divided the work out to the employees .
Check with the employees and see if anyone needs help. Right out the report for the night at the end of the shift. Shipping Supervisor
Parts Authority (Warehouse) - Laurel, MD
February 2016 to August 2023
Job duties include
• Provides materials, equipment, and supplies, by directing receiving, warehousing, and distribution services, supervising staff
• complies with federal, state, and local warehousing, materials handling, and shipping requirements.
• Maintains warehouse staff by selecting, coaching, counseling, and disciplining employees, and appraising job results.
• contributes to team effort by accomplishing related results as needed.
• maintains professional and technical knowledge by attending weekly meetings and monthly workshop events.
Driver/Dispatcher
Millennium Towing - Hyattsville, MD
May 2007 to June 2012
Responsibilities
• Answered an average of 40 calls per day by addressing customer inquiries, solving problems, and receiving dispatch information.
• Politely assisted customers via phone.
• Communicated with customers regarding tow availability and special orders.
• Handled daily flow of paperwork and cooperated with the accounting department on invoicing problems.
• Communicate with the dispatcher
• Communicate with the customer
• Pick up/drop off vehicle.
• Ensure all correct equipment and materials are ready and available. Accomplishments
• Received frequent bonuses
• Management Skills Awards
Driver/Warehouse
Balloons N More - Silver Spring, MD
August 2004 to June 2007
Responsibilities
Shipping and Receiving
Stock and Inventory
Loading and Unloading
Deliveries
Accomplishments
Met a lot of good working people
Accomplished three job titles
Learned a lot of customer service skills
Driver/Lot Attendant
Capital Auto Auction - Washington, DC
June 2007
Responsibilities include
• Verify receipt of customers
• Park cars in a orderly manner
• Drive the cars through the auction lane
• Organize car lot
• Tag all keys and keep in an orderly fashion and location.
• Maintain professional and positive attitude
• Great Customer Service
Education
High school diploma
St Paul's College - Laurenceville VA
1993 to 1994
Skills
• Warehouse (10+ years)
• Leadership Experience
• Supervising Experience
• Forklift
• Forklift Driver
• Shipping
• Shipping Receiving
• Logistics
• Pallet Jack Experience
• Warehouse Experience
• English
• Customer Service
• Order Picking
• Warehouse Supervisor Experience
• Load & Unload
• Basic math
Certifications and Licenses
Driver's License
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