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Customer Service Representative

Location:
South Bend, IN, 46601
Posted:
September 01, 2024

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Resume:

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<div class="" style="margin-bottom:2pt; margin-top:13pt; font-weight:500; font-size:18pt; margin-bottom:0pt; margin-top:0pt; ">MICHAL GREENBOAM</div>

1201 E BOWMAN ST,

SOUTH BEND, IN 46613

<br>Phone: 317-***-****

<br>Alt Phone: 574-***-****

<br>Email: *************@*****.***

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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Ability Summary</h2>

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<div class="" style="display:flex; flex-wrap:wrap; ">

<div class="" style="padding-left:0pt; padding-right:0pt; margin-bottom:0pt; margin-left:2pt; word-break:break-word; overflow-wrap:break-word; font-family:Arial; font-weight:400; font-size:10pt; text-align:left; ">Highly enthusiastic Customer Service Professional with 15 years client interaction experience. Dedicated customer service representative, motivated to maintain customer satisfaction and to contribute to customer service. Energetic, outgoing, and a solid team player with upbeat, positive attitude.<ul><li>Answered provider and customer phone calls regarding medical claims and benefits</li>

<li>Faxed documents, Imaged documents, and entered in data in Lotus Notes, Microsoft Office and DOS software</li>

<li>Used computer skills to access medical claims and benefits</li>

<li>Trained co-workers, worked as team and independently</li>

<li>Meeting all goals for company with 100% accuracy because detailed orientated and have active listening skills</li>

<li>Achieved the highest level of customer service representative within first 1.5 yrs of employment</li>

<li>Communicated with customers professionally and was audited monthly to obtain 100% standards</li>

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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Employment History</h2>

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<span class="" style Flex / General Laborer</span>

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<div class="" style span>Curtis Products Inc</span>, South Bend, IN</div>

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<td class="" colspan="2" style="padding-top:0pt; padding-left:0pt; padding-right:0pt; vertical-align:top; width:100%; font-size:10pt; font-family:Arial; ">

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<div class="" style="word-break:break-word; overflow-wrap:break-word; "><ul><li>Faxed documents to clients</li>

<li>Used computers, emailed, copy and pasted </li>

<li>Answered customer calls promoting customer service with 100% accuracy</li>

<li>Managed inventory</li>

<li>Package parts for final shipping</li>

<li>Fully completed work orders for management accuracy</li>

<li>Cross trained for production in multiple departments</li>

<li>Finished large end pipes for next step in production</li>

<li>Filled out green tags with appropriate info for delivery to auditing and final shipping departments</li>

<li>Previously team lead in charge of meeting production goals with 100% accuracy</li>

<li>Excellent attendance, worked with team to meet production goals, and trained new hires</li>

<li>Previously worked for company and was rehired after surgery</li>

<li>Communicated between workers and staff to maintain productivity goals with the least amount of scrap</li>

<li>Certified fork lift operator</li>

<li>Used sander, weighed crates </li>

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<span class="" style Customer Service Representative 3 ( CSR 3)</span>

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<div class="" style span>Anthem Blue Cross and Blue Shield</span>, Indianapolis, IN</div>

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<div class="" style="word-break:break-word; overflow-wrap:break-word; ">Responsible for cross-training other associates<ul><li>Worked special projects that needed attention to detail</li>

<li>Promoted outstanding customer service with effective telephone skills</li>

<li>Managed daily inventory and completed weekly inventory</li>

<li>Corresponded with medical providers answering benefit and claim questions</li>

<li>Able to use Lotus Notes, Microsoft Office, and DOS</li>

<li>Developed training guides used by co-workers and other trainers</li>

<li>Excellent attendance</li>

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<span class="" style Customer Service Representative</span>

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<div class="" style span>Ideal Staffing Inc(Vekstar)</span>, Indianapolis, IN</div>

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<div class="" style="word-break:break-word; overflow-wrap:break-word; "><ul><li>Complete lead applications for Mortgage companies, to find possible candidates for refinancing their homes.</li>

<li>Completed 100% of daily inventory</li>

<li>Provided required weekly reports listing inventory figures</li>

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<h2 class="" style="padding-left:0pt; padding-right:0pt; font-family:Arial; font-weight:700; font-size:12pt; text-align:left; ">Education History</h2>

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<span class="" style Reservation Sales</span>

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<div>Vocational School Certificate or Other Post-Secondary Certificate </div>

<div>Pacific Travel School<span class="" style, None Selected </span></div>

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<span class="" style Communications</span>

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<div>Bachelor's Degree </div>

<div>University of Illinois<span class="" style IL </span></div>

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