User Experience Patient Engagement

Naveena Pandiarajan

******************@*****.*** +1-930-***-**** https://www.linkedin.com/in/na899 https://www.naveenapandiarajan.com/ WORK EXPERIENCE

User Experience Designer – Healthwise (now WebMD Ignite) Sponsored Project Remote, US Jan 2024 - May 2024

● Conducted primary and secondary research to design the first ever digital version of the teach-back process to improve Patient Engagement, Action & Expression impacting over 15 million patients with at-home care.

● Identified and addressed pain points in the current teach-back process as a part of a sponsored project at IU.

● Collaborated with a multidisciplinary team alongside 8 graduate students and 2 UX Researchers, 2 Designers, Nurse Practitioners, integrating instructional design principles to reduce information overload

● Delivered actionable insights and recommendations for implementation across various health conditions, resulting in improved patient engagement and comprehension.

Applications Engineer – Oracle

Hyderabad, India July 2021 - June 2023

● Collaborate cross-functionally with UX designers, Product Managers and QA engineers to implement enhancements aligned to business objectives.

● Developed features in the Talent Review and Succession Management modules of Oracle HCM application, enhancing UX for over 5,000 B2B customers.

● Integrated over 100 features and bug fixes using ADF, 12c Database, JavaScript, VBCS, Java and other web technologies, optimizing application performance. Software Development Engineering Intern – Amazon

Remote, India May 2020 - June 2020

● Built proof of concept decoupled fraud detection system using AWS serverless architecture, demonstrating 21% higher accuracy in legacy fraud prediction.

● Presented recommendations on transitioning a fraud detection system to event-driven architecture using Lambda, API Gateway, SageMaker and other cloud-native tools.

DESIGN RESEARCH PROJECTS

Data Capture Methods for Visually Impaired Persons in FAVs Digital Civics Design Challenge Newcastle Upon Tyne, UK May 2024

● Collaborated with an international team to design data capture methods for evaluating visually impaired persons' experiences in autonomous vehicles., producing actionable insights to guide accessible interface design for fully autonomous vehicles, potentially benefiting 340,000 registered blind or low vision individuals in the UK.

Impact of Parasocial Relationships on the Linkedin experience Individual Research Project Bloomington, Indiana Ongoing

● Conducting user research using a mixed-methods approach to understand how the job application experience has been affected by the Content Creation/Creator boom on the employment social media platform Linkedin.

● Aims at designing features that improve the lives of over 1 billion users across the world

EDUCATION

M.S in Human-Computer Interaction Design

Indiana University, Bloomington

May 2025 CGPA: 4.0/4.0

B.Tech in Computer Science & Engineering

National Institute of Technology,

Tiruchirappalli, India

May 2021 CGPA: 8.56/10.0

SKILLS

Tools & Programming Languages

Figma, HTML, CSS, Javascript, PHP, React,

Node.js, Angular, Java, Python, C++, SQL,

Adobe CC, Git, Confluence, JIRA

Design, Research & Evaluation

User Interviews, Affinity Mapping, Contextual

Enquiry, UX Design, UI Design, Journey Maps,

User Flows, Information Architecture,

Personas, Storyboards, Prototypes,

Wireframes, Co-design workshops, Product

Strategy and Roadmapping, User Testing,

A/B Testing

LEADERSHIP

● Founded and led Women Inclusivity

Network of NIT-Trichy (WIN-NITT) student

group to promote diversity and inclusion.

Organized workshops and mentorship

programs attended by over 200 students.

● Headed 30+ member quality management

team for college festival. Conducted user

research and implemented initiatives

boosting event satisfaction rates by 13%.

● Developed admin dashboard to manage

projects, funding and inventory for campus

tech hub. Mentored 15+ students on web

development through workshops.

AWARDS

● Honorable Mention, Design Challenge,

HCI/d Connect 2024.

● Grace Hopper Celebration India'20

Scholar.

● Winner, Smart India Hackathon 2019

(Software Edition).

● National Talent Search Examination

Scholar 2015.

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