Customer Service Specialist

Chloe Kerr

**** ******, ******* *****, ** ***** 949-***-**** ****************@*****.***

Summary

Dedicated customer service specialist committed to going above and beyond. With over 20 years of professional experience and a proven track record of success, I take pride in serving customers and staff alike by anticipating needs and overcoming obstacles.

Skills

Effective oral & written communication

Detailed oriented, efficient

Creative problem solver

Training material development

Team player

Personalized customer service

Self-motivated

Multiline phone systems, Microsoft Office

Professional Experience

2016 – Present Concierge

Hyatt Regency Newport Beach, Newport Beach, CA

Ensure guests feel welcomed upon arrival and appreciated at their departure

Build and maintain relationships with guests as well as local restaurants and retailers

Adept with interacting with a variety of personalities with professionalism and courtesy

Accountable for timely and efficient follow-through of guest requests using software including HotSOS, Colleague Advantage, Opera, Share Point, and Zingle

Selected from over 200 employees as 2017 Colleague of the Year

2011 – 2016 Owner/Personal Concierge

C Kerr’s, Newport Beach, CA

Spearheaded tour planning, event planning and personal shopping experiences

As a Southern California native, provided an insider’s view of local travel, trends and sights

Created and customized memorable experiences for a diverse population of clients

2014 – 2015 Guest Services Advisor

Crystal Cove State Park, Newport Coast, CA

Responsible for managing front desk including guest arrivals and departures, phone inquiries and inventory control

Welcomed and assisted dozens of daily visitors at this popular tourist destination

Recognized as top Guest Service Associate in 2015

2013 – 2014 Visitor Concierge

Visit Newport Beach, Newport Beach, CA

Facilitated annual events and visitor services

Guided tourists and local residents in their exploration of the community

Served as ambassador for city events such as the annual Christmas boat parade and the BCS National Championship

Education

Bachelor of Arts, Social Ecology

University of California at Irvine, Irvine, CA

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