Social Media Human Services

Erin Gustus

Somerville, MA 617-***-**** *******@******.***

Education

Lesley University, Cambridge, MA May, 2024

Candidate for Master in Social Work

Bachelor in Social Work, Minor in Human Services

Relevant Work Experience

Bournewood Hospital, Brookline MA September, 2023- May, 2024 Student Intern

● Build rapport with patients and staff, establishing trusted relationships.

● Partner with staff to de escalate crisis and implement protocols.

● Observe admission, discharge and faculty meetings, enhancing understanding of treatment plans. Forestdale Park Senior Living, Malden MA September, 2022- Present Activities Assistant

● Design and lead activities that stimulate their interaction and cognitive skills.

● Engage residents in exercise, culinary clubs and crafting clubs.

● Plan and decorate for events and entertainment.

● Serve food to residents in the dining room when needed ensuring they are able to get their meals on time.

Additional Work Experience

99 Restaurants, Somerville MA April, 2021-April, 2022 Certified Trainer, Hostess

● Successfully trained colleagues, explaining restaurant operations and communication with guests, ensuring quality service.

● Not only maintained, but enforced cleanliness and social distancing practices regarding the COVID-19 pandemic to ensure safety within the restaurant.

● Managed the cash flow operations every shift, ensuring all of our payments are correct. Target, Somerville MA June, 2019 - April, 2021

Starbucks Barista

● Trained new employees on all procedures and directed customers to various departments.

● Memorized over 200 menu items and created customized drinks for up to 60 guests per shift. Publications and Poetry

“Assault”— Spoken word Poem April, 2019

Wrote and performed for a woman’s rights assembly advocating for victims of sexual assault.

“Impact”- Poem April, 2020

Published in the Wicked Local Somerville Journal describing the impact of the COVID-19 pandemic. Skills and Interests

Proficient in Google, PowerPoint and social media platforms Creative writing, poetry, reading, and singing

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