Customer Service Quality Assurance

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

ALYSSSA GREEAR

■ Parma Heights, OH 44130 ■ 216-***-**** ■ ************@***.*** ■ Diligent and hard-working candidate ready to contribute solid effort as a team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Inspiring artist with keen eye for detail, color and composition. Track record of bringing projects to life through innovative ideas. Creates compelling, inspiring and engaging pieces.

• Quality Assurance

• Health Codes Compliance

• Performance Improvement

• Customer Service

• Detail Oriented

• Excellent Communication

• Creative Thinking

• Team Collaboration

• Creative Capabilities

• Artistic Flair

• Advanced Facials Specialist

• Makeup Application

DELIVERY DRIVER 03/2021 to 03/2023

DoorDash, Parma, OH

• Completed on-time deliveries by choosing best and most efficient routes.

• Delivered packages to customer doorsteps and business offices.

• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Completed rush deliveries on tight timetables to satisfy customer needs. BARTENDER/SERVER 08/2020 to 02/2021

Game On Lakewood, Lakewood, OH

• Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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• Kept bar presentable and well-stocked to meet customer needs.

• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Adhered to state laws regarding alcoholic beverage services and customer regulations. BARTENDER 07/2018 to 02/2019

Barto's, Coraopolis, PA

• Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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• Kept bar presentable and well-stocked to meet customer needs.

• Followed alcohol awareness procedures for preventing excessive guest intoxication. GUEST SERVICE ASSISTANT MANAGER 09/2016 to 04/2018 EDUCATION

European Wax Center, Strongsville, OH

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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• Resolved guest complaints and discrepancies in prompt and courteous manner.

• Welcomed guests on arrival, displaying professional and friendly approach. Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

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BARISTA 11/2015 to 09/2016

Starbucks, Parma, OH

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

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• Controlled line and crowd with quick, efficient service.

• Cleaned counters, machines, utensils, and seating areas daily.

• Maintained regular and consistent attendance and punctuality.

• Memorized recipes for specialty coffee beverages and seasonal offerings. CASHIER 09/2014 to 04/2015

Kmart, Seven Hills, OH

• Greeted customers entering store and responded promptly to customer needs.

• Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Restocked and organized merchandise in front lanes. Esthetician License : Esthetics, 04/2018

Raphael's School of Beauty Culture - Brunswick, OH High School Diploma : 06/2015

Normandy High School - Parma, OH

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