Team Leader Quality Assurance

Mandeep Kaur

Surrey, BC V*W*E* 236-***-**** ****************@*****.***

Summary

Dedicated Team Leader with expertise in quality assurance issue resolution and interpersonal communication. training and production scheduling. Sets example for work ethic, punctuality and quality. Skills

Schedule Development

Goal-Oriented

Waste Reduction

Data Analytics

Business Development

Training and Mentoring

Staff Management

Staff Development

Inventory Control

Cash Handling

Experience

CREW MEMBER 06/2024 - 08/2024

blaze pizza - Vancouver, British Columbia

Assisted in the preparation of food items such as sandwiches, salads and pizzas. Completed closing tasks, such as setting up workstations, cleaning surfaces, and restocking supplies. Organized dining room tables with condiments, napkins and other necessities prior to seating guests. Followed all safety guidelines while operating equipment such as slicers, fryers and ovens. TEAM LEADER 01/2021 - 12/2023

The Stoffers - Zira

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes

Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Education and Training

Western Community College - Surrey, BC Bachelor Of Hospitality Management Business

Languages

English, Upper intermediate (B2)

Punjabi, Advanced (C1)

Hindi, Upper intermediate (B2)

Hobbies and Interests

Customer handling

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