Customer Service Technical Support
Resume:
James J. Phillips
Knoxville, TN *****
************@*****.***
Work Experience
IT Infrastructure Specialist
Bechtel Corporation-Knoxville, TN
July 2024 to Present
• Managed and maintained on-premises data centers, ensuring high availability and optimal performance
• Led the migration of legacy systems to cloud-based platforms, resulting in improved efficiency and cost savings
• Collaborated with cross-functional teams to gather requirements for infrastructure projects
• Monitored system health, identified bottlenecks, and implemented necessary optimizations
• Maintained inventory of all hardware assets, including servers, switches, etc
• Implemented and maintained virtualization technologies such as VMware or Hyper-V Service Desk Technician
Clayton Homes-Maryville, TN
January 2023 to March 2024
· Provided technical support to resolve hardware and software issues for customers.
· Performed regular maintenance on hardware components to ensure optimal performance.
· Troubleshooted network connectivity problems to minimize downtime.
· Identified and resolved various technical issues by troubleshooting and finding effective solutions.
· Installed software applications and programs according to customer needs.
· Delivered exceptional customer service by addressing inquiries and concerns promptly and professionally.
Owner/Operator
Tristate Hardscapes
February 2004 to December 2022
· Created detailed budget plans to allocate funds efficiently and maximize resources.
· Maintained positive customer relations by addressing inquiries and concerns with professionalism.
· Managed day-to-day business operations to ensure smooth workflow and optimal productivity.
· Devised innovative marketing strategies to promote products and services effectively.
· Oversaw project management tasks to deliver quality results within specified timelines.
· Coordinated with vendors to negotiate contracts and ensure timely delivery of goods and services. Security Police Officer
CNS
August 2008 to October 2018
· Monitored and controlled access to restricted areas where special nuclear materials are stored or processed.
· Conducted security patrols to ensure the integrity of the facility perimeter and buildings.
· Responded to security incidents or alarms to investigate and take appropriate action.
· Inspected and maintained security equipment such as cameras, arms, and access control systems.
· Collaborated with other security personnel and law enforcement agencies to coordinate security measures.
· Enforced security protocols and procedures to prevent unauthorized access or theft of nuclear materials.
· Participated in security drills and exercises to test and improve security responses.
· Maintained detailed records and reports related to security incidents and activities.
· Stayed up-to-date on security regulations and best practices to ensure compliance and effectiveness in protecting special nuclear materials.
Police Officer
Monroe County Sheriff's Office
March 2004 to October 2008
· . Enforced laws, responded to emergency calls, conducted investigations, made arrests, and ensured public safety within the jurisdiction.
· Patrolled assigned areas, responded to calls for service, conducted traffic stops, and monitored for any suspicious or criminal activity.
· Provided security in courtrooms, transported and guarded prisoners, served legal documents, and testified in court when necessary.
· Built positive relationships with the community, provided education on crime prevention, and participated in community outreach programs.
· Identified and addressed potential crime hotspots, conducted community policing initiatives, and worked with community members to prevent crime.
· Responded to emergencies such as natural disasters, accidents, and other critical incidents and provided assistance and support as needed.
· Conducted criminal investigations, gathered evidence, interviewed witnesses and suspects, and prepared reports for prosecutors.
· Managed traffic flow, investigated traffic accidents, enforced traffic laws, and promoted safe driving practices within the community.
· Stayed current on law enforcement protocols, procedures, and best practices through ongoing training and professional development opportunities.
· Collaborated with fellow law enforcement officers, agencies, and other emergency responders to effectively address public safety issues and maintain order. Education
Bachelor of Science in Cyber Security and Information Assurance Western Governors University
January 2023 to March 2025
University of Tennessee
Skills
• Customer Service
• Disaster Recovery Planning
• Encryption
• Information Assurance
• Cryptography: This includes learning about encryption techniques, cryptographic algorithms, and how to secure data through encryption.
• Law Enforcement
• VPN
• Microsoft Excel
• Cyber Security
• Network Security
• Project Management
• Firewalls
• Technical
• Proactive
• SharePoint
• Cybersecurity Fundamentals: Learned the basics of cybersecurity, including understanding common threats, attack vectors,and security principles.
• Communication Skills
• Security Tools: Participants are introduced to various cybersecurity tools and technologies used in the industry, such as SIEM Security Information and Event Management) systems, vulnerability scanners, and more.
• Desktop Support
• Ethical Hacking: Learned about ethical hacking techniques, penetration testing, and how to identify and exploit vulnerabilities in systems for the purpose of improving security.
• Linux
• MS Office
• Pavement
• Comptia
• DHCP
• Security Compliance and Regulations: Participants learn about industry standards and regulations related to cybersecurity, such as GDPR, HIPAA, and PCI DSS.
• Analysis
• Vulnerability Assessment
• Network Security: This includes learning about securing networks, configuring firewalls, implementing intrusion detection systems, and understanding VPNs.
• Landscaping
• Outside Sales
• Hardscaping
• Microsoft Windows
• Cybersecurity
• Active Directory
• Community Engagement
• Incident Response: How to respond to security incidents, including identifying, containing, and recovering from security breaches.
• Ticketing Systems
• Network Support
• Information Security
• Help Desk
• TCP/IP
• LAN
• System Administration
• Remote Access Software
Certifications and Licenses
CompTIA CySA+
CompTIA Security+
CompTIA A+
CompTIA Network+
Comptia Secure Infrastructure Specialist CSIS
Contact this candidate