Customer Service Team Member
Resume:
Nichole Neil
Contact
***********@*****.***
Objective
Personable team player looking for new opportunities to use expert customer relationship building skills to not only solve customer’s problems but delight them. Adaptive eager learner with strong capabilities to multi-task, problem solve and collaborate.
Key Skills
Excellent Customer Service
Problem Solver
Expert food safety standards
Maintains hazard free work environment
Detail Oriented
Efficient
Education
Lander Valley High School
Experience
Jun 2023 – Jan 2024
Pet Stylist • Petco
•Responsibilities included bathing, grooming and haircuts for canines.
•Assisted managing client scheduling based on groomer availability as well as any other customer service tasks as needed.
•Kept salon clean to cleanliness standards and sanitized including self-sanitized stations, sterilizing equipment, and ensuring proper storage of cleaning products.
•Maintained a hazard free work environment for both pets and customers.
Mar 2023 – Jun 2023
Detailer • Sierra RV
•Responsible for providing exceptional RV detailing according to company standards.
•Work included organizing cleaning tasks and schedules for which RV’s were to be cleaned that day.
•Communicated efficiently with management on supply inventory needs. Carefully monitored cleaning chemical use and storage to support safe work environment.
Sep 2020 – Jan 2024
Shopping and Delivery Provider • Instacart
•Provided excellent customer service for the greater Salt Lake City and Ogden, UT Region.
•Responsible for quickly fulfilling customer orders through Instacart platform and managed communication for any alternate selections needed and questions with clients.
•Safely delivered groceries to requested locations as needed.
Oct 2018– Aug 2019
Customer Service Agent • Teleperformance
•Managed customer service calls on clothing and online orders, including providing order processing and delivery dates.
•Resolved issues, updated records in system as needed.
Oct 2016– Apr 2019
Dishwasher and Prep Cook • Gabor Brothers
•Responsible for managing food inventory and supplies, preparing food ingredients for cooks as needed.
•Professionally washed dishes including any service-ware and cookware as needed.
•Maintained a clean and hazard free work environment.
Apr 2016– Oct 2016
Advisor • PillPack Pharmacy
•Answered any customer inquiries on pharmacy and benefits. Signed up customers on programs as requested.
•Assisted in onboarding processes as required, proactively worked with clients to provide excellent customer service.
Oct 2015– Apr 2016
Deli Clerk • Mr. D’s Grocery Store
•Managed customer care for both deli cold and hot cases, worked on food prep and operated deep fryer.
•Responsible for maintaining food temperature logs for Deli and keeping food area clean, hazard free and up to food safety standards.
References Upon Request
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