Customer Service Support
Resume:
Paula Jennings Mrozewski
St. Louis, MO *****
********-****-****-****-************@***********.***
Excellent Customer Support Services
Independently Driven
Date Entry
Organizational Skills
Critical Thinking
Pay Attention to Detail
Fast Learner
Work Experience
Customer Service Analyst
Genex Workers Compensation Services
November 2011 to May 2023
(11 years)
Investigate and QA authorizations to provide UR support. Modify and customize commercial programs for internal needs. Oversee the daily performance of computer systems portal for new referrals. Prepare evaluations of data intake and client closure. Develop training materials and procedures, or train users in the proper use of workflows. Confer with staff, users, and management to establish requirements for new systems or modifications. Maintain knowledge of hardware and software development. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
Engaged in special project work, problem solving, monitoring, and installing data communication. Maintain records of daily data communication transactions, problems and or negative activities. Caregiver (Healthcare Support)
A Caring Heart Case Management Inc
May 2018 to April 2023
(5 years)
Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
Provide clients with communication assistance, typing their correspondence or obtaining information for them.
Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
Administer bedside or personal care, such as ambulation or personal hygiene assistance. Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
Education
Associate Degree in Business Administration and Management Missouri College
Skills
• Utilization Review
• Software Development
• Workers' Compensation
• Case Management
• Operating Systems
• Java
• Quality Assurance
• Utilization Management
Certifications and Licenses
First Aid Certification
Driver's License
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