Customer Service Representative

Taylor Turneur

Akron, OH

Seeking a job where my people skills can be utilized by providing excellent customer service. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

CVS Health-Solon, OH

November 2023 to Present

Inbound calls assisting members with refilling prescription medications, also helping with insurance plans, medical terms.

CSR - Customer Service Representative

Genesis Financial Solutions, Inc.-Akron, OH

May 2022 to September 2023

Help customers with credit card payments, website issues. Taking inbound calls dealing with different companies.

Case Manager

Community Action-Akron, OH

April 2021 to November 2021

• Help client with back rent, mortgage and utilities. CSR - Customer Service Representative

Serra Auto Park-Akron, OH

July 2019 to March 2020

• Appointment setter

• Sold appraisal.

• Help customers with vehicles.

• Assisted customers with a warm and professional attitude

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

Customer Service Representative

Summit Advantage-Akron, OH

June 2018 to April 2019

• inbound and outbound.

• Sold electricity.

• Help customers with accounts.

Volunteer

Salvation Army-Akron, OH

January 2012 to 2019

Volunteer and sort food.

• Distribute merchandise to receipts.

• Assist customer with groceries.

Customer Service Representative

PLUS ONE COMMUNICATIONS-Akron, OH

September 2014 to August 2015

• inbound call center.

• Troubleshooting wit internet issues.

• Sold different packages to clients.

Crew Member

Wendys-Akron, OH

November 2013 to September 2014

Handle Cash and Balance drawer.

• Provide speedy accurate service.

• Attentive to the customer.

Crew Member

McDonalds-Akron, OH

May 2012 to May 2014

• Crew member.

• Cash handler.

• Food service.

• Great customer service.

Education

High school diploma

Life Skills - Akron, OH

September 2012 to June 2013

Skills

• Case management

• Microsoft Office

• Sales

• Recruiting

• Supervising experience

• Cold Calling

• CRM Software

• Software Troubleshooting

• Help Desk

• Technical Support Summary of Skills

• Proficient in computers

• Top-Notch Customer Service

• Ability to think on my feet

• Fast Learner

• Word

• excel (6 years)

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