Customer Service Representative

Avis Griffin

*************@*****.*** 813-***-**** Riverview, FL

Summary

Dedicated and results-driven Customer Service Representative with a track record of exceeding customer satisfaction targets. Seeking to leverage effective communication and problem-solving skills to maintain a customer-centric approach and achieve customer satisfaction rating.

Work Experience

Dunkin Dounts

Team Leader Riverview, Florida Jan 2021

• Delivered exceptional customer service by engaging with guests in a warm and friendly manner.

• Accurately processed food and beverage orders to ensure customer satisfaction.

• Collaborated effectively with team members and management to achieve operational goals during shifts.

• Maintained the cleanliness and hygiene of the restaurant to uphold health and safety standards.

• Managed inventory levels, ensuring the availability of products and supplies. Amazon

Fulfillment Center Warehouse Associate Riverview, Florida Nov 2023

• Accurately processed incoming inventory, achieving efficient storage and accessibility.

• Prepared and packaged customer orders with a focus on accuracy and timeliness.

• Loaded packaged items into shipping vehicles, ensuring stability and proper distribution of weight.

• Utilized scanning technology to track and manage product inventory, maintaining a high level of inventory accuracy.

• Conducted quality checks on products to uphold company standards and customer satisfaction. Education

Newsome High School

High School Diploma Lithia, Florida Jul 2020

Certifications

Emergency Medical Technician Hillsborough Community College 2021 Skills

Effective Communication, Active Listening, Problem-Solving, Computer Literacy, Patience, Product Knowledge, Data Entry, Time Management, Conflict Resolution, Empathy, Customer Service, Research

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