Technical Support Specialist
Resume:
Carlos Vega Jr.
Wilmington, NC *****
***********@*****.***
https://www.linkedin.com/in/carlos-vega-jr/
Career Objective
Dynamic and results-oriented professional with a background in technical support and management seeking a Product Manager role at Spok, Inc. Leveraging strong problem-solving skills and technical expertise to contribute to the development and enhancement of innovative communication solutions tailored for healthcare environments. Education
● B.S. Computer and Information Sciences, Capella University, 05/2020-7/31/2023
(GPA: 4.0)
Work Experience
Consortium Incorporated, Technical Support Specialist October 2021 - Present
● Provided prompt technical assistance to employees and managed technology integrations for a non-profit organization focused on community mental health.
● Oversaw technical sites in Philadelphia, ensuring seamless operations and minimal disruptions.
● Collaborated with cross-functional teams to troubleshoot complex issues and optimize business activities.
D2 Integrated Solution, Technical Support Manager
August 2021 - October 2021
● Led a team in providing technical support to customers, addressing complex problems, and ensuring uninterrupted business activities.
● Proposed new systems and software designs, resolving integration issues and enhancing product functionalities.
Trophy Limousine, IT Specialist, Reservations Specialist & Dispatch Manager September 2019 - March 2020 (Pandemic Furlough)
● Managed IT operations and handled reservations using a ticketing system, demonstrating strong problem-solving skills in a fast-paced environment.
● Provided premium service to clientele, ensuring satisfaction throughout the booking and service process.
Provident Technology, Technical Support Specialist June 2018 - October 2019
● Delivered prompt technical assistance to customers, proposed new system designs, and resolved integration issues to optimize business operations. Technical Experience
● Proficient in WordPress, Wix, web development, SQL, PowerShell scripting, and various IT management tools such as Jira, Rally, and Okta.
● Experienced in Active Directory, Microsoft 365 Admin Portal, Windows OS, Mac OS, and Linux systems.
Contact this candidate