Customer Service Front Desk
Resume:
Julieta Figueroa
**** ******* **, *** *****, CA *2154 619-***-**** *********@*****.***
Professional Summary
Focused professional who contributes to team success through hard work, attention to detail and communication skills. Adept in providing helpful data analysis, troubleshooting, and cross training functional company support. A versatile team player with a passion for learning and growing within an organization.
Experience
January 2022-July2022
PRIVATE SECURITY
SECURITAS, SAN DIEGO, CA
Responded to inquiries and requests for assistance from visitors, vendors and team members.
Prepared logs and reports as required.
Provided assistance to people in need.
Inspected and patrolled premises regularly.
October 2019-December 2021
SECURITY GUARD
GMI, SAN DIEGO, CA
Maintained lost and found items.
Responded to alarms and reacted in timely manner.
Submitted reports of daily surveillance activity.
Authorized entrance of people and vehicles.
July 2008-September 2019
CAREGIVER
IHSS, SAN DIEGO, CA
Maintained safe, clean and healthy environments for clients.
Performed housekeeping tasks including changing bedding and doing laundry.
Completed errands such as grocery shopping for client.
Followed care plan, company regulations and safety.
Managed client schedules and accompanied to doctor visits or other appointments.
June 2001-April 2007
FRONT DESK CLERK HOLIDAY INN SAN DIEGO, CA
Provided quality customer service, resolved customer complaints, requests for refunds, exchanges, and adjustments.
Cross-trained and provided back-up for other customer service representatives when needed.
Provided exceptional guest services and troubleshot operational and service concerns.
Run end of day processes, check guest in and out, cashier, flight tracking.
Verified accuracy, completeness and legibility of accounting, reservations and guest service records.
Ensured guest services and work habits followed hotel standards.
Front Desk Clerk 2001 - 2007
Ensured guest services and work habits followed hotel standards.
Skills
Adaptability
Effective Time Management
Interpersonal Skills
Dedicated Team Player
Strategic Planner
Languages
English
Tagalog
Education
BACHELOR OF ARTS MAY 1983 PHILIPPINE WOMEN’S UNIVERSITY
Broadcasting
Radio Communications
Publication
Announcer
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