Customer Service Representative

EM

EVANELLY MANJARRES

***********@*****.*** 520-***-**** Tucson, AZ 85701

Personable and dedicated Customer Service Representative with extensive experience in the Cosmetic industry. Focused on boosting customer numbers by maximizing satisfaction with knowledgeable, efficient service. Strong interpersonal and communication skills, well-versed in the latest trends for all customer types. inventory management and scheduling. Driven work ethic. Focused on satisfying client needs and building loyalty to business. Service-oriented mindset. Hardworking and thorough. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Brand management

Bilingual

Sales proficiency

Team building

Product and service knowledge

Sales Forecasting

Supervision & leadership

Client consultations

On-site product demonstrations

Makeup and skincare

Skin health improvement

Customer buying trends

Conflict resolution

Clear Instruction and Communication

Computer Proficiency and Microsoft Office

Relationship Building and Emotional Support

Inspiring Love of Learning

Multitasking

Cultural Awareness

Dillards Tuscon, AZ

Clinique Counter Manager/Womens

Fragrance Manager

08/2022 - 11/2023

Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.

Attended trainings and seminars to gain product line proficiency. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Tracked monthly sales to generate reports for business development planning.

Performed sales consultations and educated clients on products and services.

Maintained professional network of potential clients and business opportunities.

Developed agendas for meetings and events.

Provided training to new staff on how to effectively handle customer service inquiries.

Implemented processes for responding quickly to customer inquiries via phone, email, social media.

Collaborated with marketing team members on campaigns designed to boost customer engagement levels.

Summary

Skills

Experience

Developed and implemented effective coaching strategies for teammates. Processed payments using point-of-sale systems accurately and efficiently Performed daily opening and closing duties including counting cash drawers and preparing bank deposits.

Ulta Beauty Inc. /Dillards Tucson Mall

Tucson, AZ

Clinique Counter Manager

04/2021 - 08/2022

Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques. Highlighted new products by creating displays to enhance brand awareness and amplify engagement.

Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.

Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers. Informed guests of current promotions, events and services, booking appointments for scheduled events.

Developed and motivated counter associates, monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation.

Sun Valley Oak Phoenix, AZ

Receptionist Intern

04/2008 - 09/2009

Shadowed staff and learned advanced work.

Drafted emails, newsletters, press releases, brochures, and other marketing materials.

Assisted in the organization of events such as conferences, seminars, and workshops.

Prepared presentations and reports for senior management team members. Organized data into spreadsheets and databases for easy access by other departments.

Designed promotional materials including flyers, posters, banners. Worked well in team environment as well as independently. Cochise College Douglas, AZ

GED

02/2015

Institute of Prestige Beauty Mexico Aguaprieta Sonora Beautician in Cosmetology Education

Education and Training

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