Project Manager Customer Service

Michael Eschman

Tarzana, CA *****

Email: ************@*****.*** • Phone: 818-***-****

PROFESSIONAL SUMMARY

● Excellent Communication Skills: Oral & Written

● Active Listener

● Detail Oriented/Observant

● Problem Solver/Strategic Thinker

● Reliable/Punctual/Responsible

● Creative/Willing to Learn

● Self-Starter/Fast Learner

● Customer Service/User Friendly

FUNCTIONAL AREAS OF EXPERTISE

Senior Technician Custom Residential Audio/Video System:

● Work with project manager to design/built custom racks to hold audio/visual equipment, control processors, and various other hardware such as: network switches, modems, and firewalls creating comprehensive total home operation systems

● Provide expertise in troubleshooting the entire system from the creation of plans to the final installation of equipment and system initiation, ensuring optimal functionality and performance

● Install customer equipment including televisions, speakers, and additional wiring to complete the system at each stage, meeting and exceeding client expectations

● Collaborate with project managers and customers to understand the clients needs and preferences, offering tailored solutions and recommendations to enhance their home entertainment and automation experience

● Maintain up-to-date knowledge of industry trends, technologies, and best practices to deliver innovative and efficient solutions to clients

● Mentor junior technicians, providing guidance and support to ensure the successful completion of projects and the development of their skills

Finish Installer Custom Residential Audio/Video System:

● Responsible for design/build of custom racks that are used for the home residential integrated operation system

● Work with contractors at all levels from wire installation to equipment vendors and security personal to ensure adherence to final plans and installation requirements

● Ensure a seamless total customer experience by overseeing final installation, operation, and functionality of the entire system, ensuring alignment with clients' needs and expectations EMPLOYMENT HISTORY

Senior Technician, Audio Command Systems, Los Angeles, CA 1986 - 2021 Finish Installer, Robert’s Home Audio & Video, Los Angeles, CA 2021 - 2023 EDUCATION AND PROFESSIONAL DEVELOPMENT

Certification in Job Readiness and Professional Development, Chrysalis, Los Angeles, CA 2024 Associate of Applied Science Degree, ITT Technical Institute, Van Nuys, CA 1986

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