Customer Service Delivery Driver
Resume:
Emanuel Mores
Orlando, FL *****
********@*****.***
OBJECTIVE
To acquire a rewarding professional status within an established organization that will allow me
to utilize my experience and interpersonal, and team-building skills, to provide excellent customer service to my clients, and support the growth and expansion of the company.
SUMMARY
Licensed Class A driver with three years of experience. Strong communicator, interpersonal skills with ability to adapt in fast-paced environments; highly flexible and committed. In-depth knowledge of typing correspondences and reports. Outgoing leadership skills, works well with others, and excellent customer service. Ability to work with people of diverse backgrounds and professional levels.
EXPERIENCE
Arka Express - Fairburn, GA - Company Driver - March 2023-Present
• Update work log daily and track all deliveries
• Communicate consistently between warehouse and customers
JB Logistics - Miami, FL - Company Driver - July 2022 – Oct. 2022
• Transported freight from shipper to receiver via 48-foot Conestoga and standard flatbed
trailers.
• Secured up to 50,000 lbs. of freight onto flatbed trailers with chains straps, tarps, bungees in accordance with federal regulations (FMCSA).
KYN Express - Tampa, FL - Company Driver - Dec. 2022- July 2022
Follow company, procedures, safety regulations, and traffic laws
Check all load related documentation for completion and accuracy
O-Town Provisions - Orlando, FL - Delivery Driver - Nov. 2019 – feb20
• Communicated with dispatchers, drivers, and other team members to fulfill deliveries.
• Loaded and unloaded products; track shipments and deliveries; monitor supply availability
• Met delivery deadlines and navigated variety of routes in various weather conditions
• Operated handheld device for routing and customer’s information.
• Arranged for vehicle repairs as needed.
• Performed basic truck pre-trip check list and post-trip check list.
• Lifted packages over 50 lbs.
Sygma Network - Orlando, FL - Delivery Driver - Sept. 2019 - Nov. 2019
• Provided premier customer service, including greeting customers, answering questions, reviewed invoices, obtain shipper authorizations/signatures.
• Abided by all Department of Transportation (DOT) regulations and maintained a safe
driving record.
• Operate industrial hand truck.
• Determined placement of merchandise, followed safety, and lifting protocols during
deliveries, and conducts safety reviews.
CT Transportation – Tampa, FL - Truck Driver - May. 2019 – Sept. 2019
• Long-distance driving.
• Delivered drywall and other construction supplies to jobsites.
• Secured loads with various materials using straps and chains.
Uber - Orlando, FL – Driver - Sept. 2017 - Sept. 2018
• Provided outstanding customer service building strong relationship with customers with sense of urgency, kindness, and safety.
Performed assigned duties using Uber application.
• Responded to calls and tracking clients.
• Managed routes ensured timely arrival of customer destinations, and rerouted passengers to destinations in cases of high traffic, road diversions, and construction work.
• Complied with Uber safety guidelines
• Maintained vehicle in clean and excellent condition.
Advanced Tax Services - Orlando, FL - Office Manager - Jan. 2014 – Aug. 2017
• Facilitated and managed the preparation of federal tax returns
• Ensured accurate, timely filing of consolidated federal, state, and local income tax returns
and other business-related filings.
• Developed and implement strategic tax planning for all necessary federal and state taxes.
• Managed and mentored members of the tax team in tax preparation/documents.
EDUCATION
Roadmaster Drivers School - Orlando, FL – Jan. 2019 - Feb. 2019
Commercial Driver’s License
Florida Metropolitan University - Orlando, FL – May 2002 – June 2004
Associate Degree – Computer Information Science
SKILLS
• Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook,
• Languages: Fluent in English and Creole
• Certificate: Forklift, Electric Pallet Jack
• Key Skills: Heavy Lifting, Construction Skilled Trades
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