Customer Service La Crosse

TRICIA A. VINER

PHONE: 608-***-****

E-MAIL: ********@*****.***

CAREER RELATED EXPERIENCE

** ***** ** ******** ******* experience

Committed to professionalism and confidentiality

Demonstrated ability in maintaining records

Developed and refined ability to work with a diverse culture

Cash handling and application/balancing & budgeting

Proficiency in Microsoft Office & other Computer programs

Excellent written and verbal communication skills

Ability to work under strict deadline schedules

Attention to detail

Highly organized

Aptitude in general clerical and office procedures

EDUCATION

Globe University, La Crosse, WI Jan. 2010 – June 2013

Bachelors of Applied Science Degree, Criminal Justice

Related coursework: Legal Terminology, Security, Corrections, Juvenile Justice, Investigations and Procedures, Business communications, Microsoft Office Professional, Supervisory Management, American Legal Systems, Intercultural Communications

Western Technical College, La Crosse, WI

EMT Basic Aug. 2007

CPR Certification for Healthcare provider June 2012

Certified Nursing Assistant May 1995

COMMUNITY INVOLVEMENT

Globe University Criminal Justice Club Oct. 2010 - 2016

Member / Treasurer

Stoddard-Genoa Girls Softball League June 2009 - 2014

Girls Softball Coach

Boys and Girls Club, La Crosse, WI Sept. 2005 - 2012

Program Coordinator

RELATED SKILLS

Bachelor of Science Graduate in Criminal Justice, advanced knowledge of Microsoft Word, Excel, PowerPoint, Publisher, Outlook, AS400, Epic, etc. Exceed Customer service skills, ability to learn quickly, as well as driven and motivated to excel at any task, ability to listen and communicate effectively.

WORK EXPERIENCE

Valley Fudge & Candy 2022– Present

Office Manager

Maintain Customer Relations/Orders

Customer Service/Monitor Internal Processes

Creating Reports

Mentoring Administrative Employees

Create Reports/Accounts Receivables & Payables

Shipping/Packaging – Monitoring Inventory

Collaborate with all Staff

Our Corner Bar, La Crosse, WI Mar. 2012 – 2023

Owner, Operator

Day to day business functions of restaurant & bar

Supervising & training staff

Communicating & effectively listening with staff & customers

Payroll/banking

Inventory & ordering

Monitoring safety & shrink

Promotions, advertising, establishing/maintaining website

Gundersen Health System, La Crosse, WI Oct. 2019 – Sept. 2021

Admissions Counselor/Registration Clerk

Direct Patient Contact/Care

Provide/Document health insurance information to patients

Exceed Customer service, quality standards, and confidentiality

Counseled and provided expert level advice regarding payments/co-pays/demographics

Sort documents for proper departments

Customer Advocacy, time management skills & troubleshooting

La Crosse County, La Crosse, WI Aug. 2012 – Oct. 2016

Justice Support Services Specialist

Drug & Alcohol testing

Monitoring clients on GPS, MEMS, SCRAM

Resolving client disputes

Working as a team and individual

DOT/license reporting/interviews

Data entry and generating client reports

Providing community resources for client needs

Stansfield Vending, La Crosse, WI Feb. 2004 – Feb. 2012

Assistant League Director

Maintain relationships with businesses in surrounding counties and cities

Supervise and train office staff

Balancing and budgeting/prepare large sum deposits

Organize related public events

Resolve customer disputes

Schedule, coordinate, and maintain records for 200+ leagues

Contact this candidate