Data Entry Inbound Calls
Resume:
Jenice Chafla
********@*****.***
Syracuse,NY 13208
Summary
Hard working and passionate professional with
an eye to detail. Strong dedication to helping
customers resolve issues and cultivating a
positive image of the company.
Languages
English
Spanish
Work experience
Nations Benefits
Medical claims advisor-remote
● answer to inbound calls
● process orders,reimbursements for
members
● verify balance, benefits PHI
Delaware elementary school
Administrator-Syracuse,NY
10/2021-05/31/2023
● Assist with faculty exams and lesson
plans
● Set up equipment and computers for
lesson plans/technology support
● Store information in digital and paper
formats
● Answer/make calls, respond and send
out emails in a timely manner
Skills
Administration
Data entry
Problem-solving
Customer service
Data analysis
Detail- oriented
Empathy
Communication
Education
Onondaga Community College
Humanities and Social Sciences
2013 – 2016
Syracuse,New York
Medical Answering service
Scheduling benefits rep- Syracuse,NY
06/2017-10/2021
● Data entry
● Schedule transportation for Medicaid
patients
● Answer to 50+ inbound calls and
redirect to correct departments
● Handle confidential information and
data
● Enroll clients and submit insurance
Aspen Dental
Enrollment Benefits Specialist- remote
07/2014-09/2017
● Answer to inbound calls
● Enter data for new patients and process
insurance information
● Provide directions and protocols
Communication Service For The Death
Captioning assistant - Syracuse,NY
05/2013-12/2015
● Provide clear communication for the death ●
Bring deaf and hearing callers together by typing
and re-voicing calls
● Translate conversations to text as accurately as possible
Contact this candidate