Property Maintenance Team Members

**** ** *** ******, *****, FL, ZIP CODE *****

+1-786-***-**** :: ************@*****.***

LUCIANA FANI VEIGA

PROFESSIONAL EXPERIENCE

Currently

****/****

****/****

Inn Miami Beach, Miami – USA (Self-employed)

Airbnb Super Host

Proficiently oversee an Airbnb property, ensuring guest satisfaction and property maintenance.

:: Maintain impeccable cleanliness and organization, consistently earning positive reviews from guests.

:: Effectively communicate with guests, providing information, addressing inquiries, and resolving concerns.

:: Manage check-in and check-out processes, ensuring a seamless guest experience.

:: Comply with local regulations for short-term rentals and maintain adherence.

:: Proactively manage property maintenance and repairs for optimal condition.

:: Maintain a strong online presence with top-rated Airbnb listings and positive guest feedback.

Pronto Grocery Store, Miami – USA

Store Manager and Cashier

:: Manage daily operations of grocery store to meet store goals.

:: Provide direction and guidance to team members in their assigned job duties.

:: Follow and enforce store policies, security measures and customer service standards.

:: Provide excellent customer services for sales growth.

:: Develop positive shopping experience and ensure customer satisfaction.

:: Evaluate performance of each team member and provide appropriate feedback.

:: Perform inventory control to avoid over stock and low stock.

:: Manage product storage and rotation activities to reduce spoilages and damages.

:: Ensure that grocery shelves are maintained clean and organized.

:: Ensure that shelves are loaded with fresh products all the time.

:: Ensure that all products are properly tagged and labeled.

:: Assist in recruiting and training team members on assigned responsibilities.

:: Setup product displays according to merchandising standards.

:: Maintain the store clean, safe and appealing.

:: Develop process improvements to maximize sales and profitability.

:: Educate team members about safety and sanitation procedures. The TJX Companies, Inc., Miami – USA

Merchandise Specialist and Retail Cashier

2017/2019

2009/2013

My responsible was for managing the promotion of the business' products, arranging creative displays on the physical store. Managed cash register, unloaded and sorted out inventory, assisted customers with purchases and maintained the workspace. H.Stern Luxury Goods & Jewelry, Miami - USA

Professional Sales Specialist

Role:

Make sure each customer receives the luxury ‘H.Stern Experience’ through a unique and personalized interaction.

:: Deepen the relationship with clients to drive lifetime loyalty and spend

:: Building relationships with new and existing clients.

:: Demonstrate a strong drive to exceed sales goals monthly, quarterly, and yearly.

:: Drive business through key product pillars

:: Responsible for opening and closing of the store.

:: Create and build strong relationships by networking at outside events Amsterdam Sauer, São Paulo - Brazil

Professional Sales Specialist

Amsterdam Sauer is an established high end jewelry company. Since 1941, we have combined exquisite gems with the passion and uniqueness of Brazilian design to produce breathtaking jewelry.

Role:

:: Building a client book and consistently making sure the client’s needs are exceeded through memorable experiences.

:: Manage sales activities related to all product categories; Jewelry, Watches and Accessories

:: Implement CRM strategies and procedures to enhance the customer base in quality and quantity

:: Coordinate main store activities: manage store stock, replenishment, and insure availability of best sellers, logistics, security and overall good functioning of the store

:: Resolve client concerns and process after-sales service requests.

:: Monitor and guarantee best product display in the store 2008/2009

Victor Hugo, São Paulo - Brazil

Sales Professional

2005/2007

Mackenzie, Rio de Janeiro - Brazil

Executive Administrative Assistant

2001/2004

Ric Advertising Company, Rio de Janeiro - Brazil

Account Supervisor

Managed the accounts of important clients, such as L ORÉAL and Vichy EDUCATION

2000 Bachelor in Marketing

Universidade Estácio de Sá

Rio de Janeiro, Brazil

1996

2002

High School

ETEC

Rio de Janeiro, Brazil

Technical Business

Review-Marketing

Rio de Janeiro, Brazil

LANGUAGES

• Portuguese – Native

• English – Professional working proficiency

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