Customer Care Service

Aastha Pokhrel

Email:*****.*******@*****.***

** ***** **, ****** ******, NY 11580

Handy: +1-646-***-****

GENERAL INFORMATION:

My name is Aastha Pokhrel, and I am 28 years old. I was born and raised in Nepal, but I have been living in New York, USA for the past two years. I completed my undergraduate degree in Social Work from Tribhuvan University (TU) in 2021, which is one of the most reputable universities in Nepal. While pursuing my degree, I also gained some work experience as a receptionist in various firms in Nepal. This not only helped me develop my communication skills but also gave me a deeper understanding of the industry. After moving to the United States, I had the opportunity to work as a cashier at Dunkin' Donuts during my initial days. This experience was incredibly valuable as it allowed me to work in a fast-paced environment with people from diverse backgrounds. It was a great learning experience, and I was able to develop my interpersonal skills and adaptability.

Overall, my educational background and work experience have helped shape me into a well-rounded individual with a passion for social work and customer service. I am excited to see where my future endeavors take me!"

Areas of Studies:

1. Rural Development 2. Environmental Science 3. Rural Economics 4. English 5. Perspective of Development 6. Culture Tourism, etc. EXPERIENCES

APRIL 2022-NOVEMBER 2023

CASHIER: CONVIENCE STORE, 960 MAHONING AVE WARREN OH 44483 Responsibilities & Accomplishments:

Order Taker

Payments

hospitality and Customer care

JULY 2021 – FEBRUARY 2022

CASHIER: DONKIN DONUTS, 3401 WEST, PETERSON AV, CHICAGO, IL 60659 Responsibilities & Accomplishments:

Order Taker

Payments

hospitality and Customer care

OCTOBER 2016 – SEPTEMBER 2019

RECEPTIONIST: GORATO SAVING & CREDIT CO-OPERATIVE P. LTD, NEPAL Responsibilities & Accomplishments:

Call entertainer

Data Entry for the new customer

Hospitality for all staff and customers

MARCH 2013 –FEBRUARY 2014

RECEPTIONIST: SHUBHA LAKSHYA SAVING & CREDIT CO-OPERATION P.LTD, NEPAL Responsibilities & Accomplishments:

Call entertainer

Registration of customers (Identification)

Customers Hospitality

EDUCATION

DECEMBER 2014 –JANUARY 2018

BACHELOR'S DEGREE: Humanities & Social Sciences

G.P. Koirala Memorial College, Chabahil, Kathmandu, Nepal JULY 2011 –NOVEMBER 2013

HIGHER SECONDARY SCHOOL: Commerce

Bagmati Modern College, Kathmandu, Nepal

APRIL 2001 – JUNE 2011

SCHOOL LEAVING CERTIFICATE (SLC): Joseph English School, Kathmandu, Nepal SKILLS/ TRAINING

MAKEUP CLASS (BEAUTY PARLOR)

LANGUAGE

Nepali (Mother Tongue)

English

Hindi

REFERENCES:

Jaswinder Singh

Manager/Owner, 960 Quick Shop

Email: ********@*****.***

Contact No. +1-718-***-****

Avishek Pokhrel

Manager (Donkin Donuts)

Email: *******.*******@*****.***

Contact No: +1-872-***-****

Dinanath Pokhrel

President, Suvalakshya Cooperative P.Ltd

Email: ******.*******@*****.***

Contact No: +977**********

DECLARATION

I, certify that to the best of my knowledge and belief, this Resume correctly describes myself, my qualifications, and my experiences.

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