Customer Service Forest Park

Junior A. Rengifo

[*** Des Plaines Ave. Forest Park, Il. 60130] [224-***-****] [***********@*****.***] Objective

To deliver high quality services to a range of individuals. My focus is to use my over 30 plus years of experience in Customer based services to provide first class care in a range of different fields. Using patience, great communication and delivering service in a timely manner.

Education

Business, 8/5/96, Wilbur Wright College

Electrical, 8/12/15, Coyne College

Communication Minor

Experience

(MWR) Moral, Welfare and recreation Specialist, USAF, 1994-1995 Resiliency and readiness program to provide the necessary building blocks essential for retention, resiliency, squadron readiness and trust amongst service members Prevention Specialist, Youth Outreach Services, Inc., 2000-2006 Providing substance abuse programs thru different outcomes, such as in school and afterschool programs, youth employment, youth intervention pathways and community outreach

Chicago City Cruises (Summer-2022)

Worked on the Prestige Odessey Yacht as a Server, assuring those customers received first class experience by being timely and precise with an understanding the importance of the sense of urgency.

CSL Plasma Center., 2022-2023

A CSL Plasma Phlebotomist typically has a wide range of responsibilities, which can include:

• Perform venipuncture and skin puncture procedures to collect blood samples from donors

• Ensure that all donor safety protocols are followed, including the use of personal protective equipment (PPE)

• Maintain a clean and safe work environment by adhering to CSL Plasma’s standard operating procedures

• Monitor donor reactions during donation process and take appropriate action if necessary

• Perform quality control tests on collected specimens and document results

• Prepare specimens for shipment according to established guidelines

• Assist with the training of new staff members as needed

• Provide excellent customer service to donors, answering questions and addressing concerns in a professional manner

• Accurately enter data into computer systems and maintain accurate records

• Follow up with donors regarding any abnormal test results or other issues

• Participate in continuing education programs to stay current on industry standards and best practices

• Work collaboratively with other departments to ensure smooth operations Skills & Abilities

COMMUNICATION

Well-known w/ dignitaries in the City of Chicago which allow me to network and find resources for potential clients. The ability to speak to large crowds, bilingual (Spanish). And a great ability to work under pressure with the ability to problem solve with clarity. Problem Solver, Team player, self-starter, loyal, driven, innovator, punctual.

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