Social Worker Case Manager
Resume:
Tracy Litzenberger
**********@*****.*** • 720-***-****
• Highlands Ranch, CO 80126
Qualification Profile
Passionate and organized professional negotiator with a proven history of success providing exceptional services as a leader, supervisor, social worker, case manager, and care planner.
Articulate and objective communicator; capable of liaising across various organizational levels with a positive outlook on fostering long term professional relationships with key stakeholders. Equipped with in-depth understanding of Medicaid and Medicare. Possessing vast experience in contingency planning and end-of-life planning for adults with disabilities. Known for serving actively in highly collaborative and team-based environment with a keen focus on achieving on-time completion of designated tasks. Proven ability to research and create training materials.
Areas of Expertise
●Conflict Resolution
●Active Listening
●Emotional Intelligence
●Relationship Building
●Team Leadership & Direction
●Cross-Functional Collaboration
●Attention-To-Detail
●Time Management/Multitasking
●Public Speaking & Presentation
●Documentation & Reporting
●Training & Development
●Microsoft Office
Career Experience
CarePatrol, Castle Rock, CO
Placement Specialist /Social Worker 2022-present
Serve as an expert placement specialist for seniors and the families looking for independent, assisted, and memory care communities. Reviewing community star ratings and state inspections to vet out communities for families prior to placement.
Generations, Montage Hills, Denver, CO 2021-2022
Social Services Director
Established and maintained partnerships with vendors, physicians, hospitals, and rehabilitation centers to promote safe admission and discharge for residents. Created training plans and risk mitigation plans for staff education for dementia capable care.
Expert in cognitive decline and dementia and staff training
Created policies surrounding discharge best practices
Enhanced communication between departments and families service as social services director for 40 bed facility.
Vivage, Brookshire House, Denver, CO 2019 – 2021
Social Services Director
Achieved desired objectives by establishing professional relationships with resident, vendors, and family. Delivered expert-level support in coordination of family care conferences and all staff meetings. Improved people knowledge by providing effective training and education to staff and families.
Expert active listening and developed staff trainings in this area
Streamlined overall workflow via excellent supervision of admissions, discharge, and other related duties.
Enhanced personal skills and experience by serving as social services director for 61 bed facility.
United Healthcare, Greenwood Village 2018 – 2019
Provider Relations Advocate
Obtained desired results by coordinating with network operations and sales, while rendering claim assistance in more than 50 buildings. Played integral role in long term business growth by collaborating with skilled nursing facilities.
Increased personal skills by understanding all Medicare guidelines.
ReEntry Rehabilitation Services, Lakewood 2016 – 2018
Life Care Planner
Offered excellent services as care planner by interacting with doctors, ancillary providers, as well as hospitals and outpatient surgery centers to analyze cost of care. Owned control over client aptitude testing and case management activities, while determining employment types.
Identified and facilitated clients to signed up for benefits by collaborating with Medicare and Medicaid.
Supported informed decision-making by competing and presenting life care plans and reports to attorneys.
Parker Personal Care Homes, Lakewood 2015 – 2016
Residential Program Director – Family Caregiver Program
Utilized professional expertise to manage caseload of 27 families on comprehensive Medicaid waiver program efficiently. Acted as residential program director to oversee 27 family members, while managing on boarding and disciplinary actions, as well as kudos program support.
Obtained desired results through development of behavioral and habilitative goals, while supervising service quality.
Additional Experience:
Resident Services Director/Social Worker/Marketing at Aspen Siesta Skilled Nursing Facility, as Senior Service Coordinator/Adult Programs, as Program Consultant/Adult Programs, as Service Coordinator/Adult Programs, as Benefits Utilization Specialist/Technical Provider Support, as Traumatic Brain Injury Care Coordinator, as Planning Specialist at Denver Options
Education
Certified Mediator Arapahoe Community College
Bachelor of Science in Social Work The Metropolitan State College of Denver, Denver, CO
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