Customer Service Los Angeles

Bobette Rucker

***********@*****.*** P.O. Box ***5 Downey, Ca 213-***-****

Objectives

Obtain a position in customer service which will provide excellent opportunities for advancement while allowing me to use my Customer Service experience, Communication, Interpersonal and Specialized work skills.

Experience

Customer Service August 2014 – Present

The Gear Outpost Downey, California

Duties Include: Customer Service, answer phones, data input, filing, answer billing

inquiries, inventory.

Security Officer June 2007 – August 2014

ABM Security Los Angeles, California

Duties Included: Monitoring CC.TV, Detex Patrol and logging visitors

Security Officer April 2006 – June 2007

Allied Barton Security Los Angeles, California

Duties Included: Monitoring CC.TV, and Detex Patrol

Guardmart Security May 2007 to April 2006

Allied Barton Security Los Angeles, California

Duties Included: Patrolling and protecting Museum Art work

Education

Computer Education Institute 2006

A+ Certificate Los Angeles, California

Dorsey High School September June 2003

Diploma Los Angeles, California

Professional Training & Accomplishments

Security Officer. Public relations, Intrusion / Detection Site Defense Course

Nuclear Biological Chemical Officers Course, Criminal Investigations Division Course (CID), Hazardous Materials / Waste Handlers Course

I instituted an immediate response procedure to address emergency and hazardous situations quickly, resulting in a 99% reduction in the time to contact appropriate authorities.

Prepared and presented crisis management plan to train with security personnel on emergency procedures.

Skills

Typing – 40 WPM; knowledge of a wide variety of office equipment, such as calculators, printers, fax machines and typewriters. Ability to handle various jobs with minimal instructions. Customer Service skills.

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