Customer Service Agent

Tracy Ardella

Lake Worth FL • 561-***-**** •’****************@*****.***

Qualifications

* ***** ********** ** * small business owner

** ***** ******* **** **** as a Customer Service/Answering Service Agent 33 years experience in administration support and customer service 1.5 years of experience in a managerial role

Advanced skills in MS Office Products (Word, Excel, Powerpoint, Outlook) Google Sheets and Documents

Recently learned a windows based platform called salesforce Excellent interpersonal, written, and oral communication skills Extremely well organized, efficient and detailed oriented Experience

Petmeds Express Inc

Home Based Sales Rep Feb 2023 - Feb 2024

Accurately and precisely entered the orders into a Dos based system, then transitioned over to a windows platform called Salesforce all while meeting Sales & Productivity Goals As a productive Sales person upsell company products as needed Keep track and follow up with customers that we originally helped to resolve ongoing issues Took incoming sales phone calls, emails and chats for pet medications, food and other pet products

Answering Service Specialists

Home Based Answering Service Agent & Customer Service Rep Jan 2020 - Nov 2022

Accurately and precisely documented all customer interactions recording details of inquiries Portrayed a positive company image and engaging in a professional communications with customers

Employed Active listening skills by providing full attention to what customers are saying Scheduled appointments when needed

Took emergency calls of all kinds from and not limited to patients, doctors, property management company

Kept up with all changes to the accounts

Spoke with and helped owners of our account resolve issues Took inbound calls for 100’s of clients to resolve whatever issues they may have Accurately and precisely documented all customer interactions recording details of inquiries Portrayed a positive company

Aspira Connect

Home Reservation Agent April 2015 - Jan 2020

Seasonal

Make camping reservations at our National & State Parks for customers over the telephone using a browser based reservation system

and maintain productivity goal

West at Home

Home Based Customer Service Rep and Virtual Assistant Aug 2012 - March 2015 Receive inbound calls from GE appliance owners to set up service calls Receive inbound calls for GE Home Delivery to change or verify shipping information and or customer information

Receive inbound calls from other West at Home Agents needing help, answering questions, and assisting them in whatever capacity they need Self Employed (owner)

Building Permit Specialist Jul 2005 - Jul 2012

Prospect customers by soliciting, cold calling, on-line advertising and marketing research Create and maintain potential customer databases through excel. Coordinate for several contractors all paperwork & required materials to acquire the necessary building

permits to ensure projects are completed in a timely manner Provide typical administrative services for several contractors including invoices, letters, provide industry, licenses, etc.

Prime Management, Boca Raton FL

Manager of Sales & Rental Department for Property Management Co. Jan 2004 – July 2005 Oversaw department consisting of 4 direct and 12 non-direct reports Created efficient processes and improved relationships to streamline department Responsible for making sure all condo/homeowner applications and estoppels were processed in a timely manner for over 200 communities

Handled incoming inquiries from potential buyers, real estate agents and attorneys Administrative Assistant for Multiple Condo Associations Dec 02 – Jan 04 Resolved or redirected all inquiries from Condo Association consisting of over 7000 units Provided administrative support to multiple property managers Entered all maintenance requests into work order system Tracked various customer service issues using excel spreadsheets Responsible for creating and distributing all Association mailings Arranged appointments with outside vendors

Education

Mt Wachusett Community College, Gardner MA – Art

UMass Dartmouth, N. Dartmouth MA – Art/Liberal Arts I am a right leg amputee, I am looking for a remote job References provided upon request

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