Customer Service Passenger
Resume:
MONISHA WALKER
OBJECTIVE
To build lasting relationships with customers. ...
To solve customer problems in creative ways. ...
To help organizations grow with higher retention, up-sells, and cross-sells. ...
To work in a challenging environment. ...
To further existing experience collaborating with customers.
CONTACT INFO
**************@*****.***
Jacksonville, FL
EXPERIENCE
TAXI DRIVER, Z TRIP
July 2024- December 2024
Collect fares or vouchers from passengers and make change or issue receipts, as necessary.
Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.
Determine fares based on trip distances and times, using taximeters and fee schedules, and announce fares to passengers.
Drive taxicabs or privately owned vehicles to transport passengers.
CUSTOMER SERVICE, TELETECH
Jan 2021 Jan 2022
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
CUSTOMER SERVICE, CONVERGYS’S
Feb 2007 Aug 2013
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
EDUCATION
ORANGE PARK HIGH SCHOOL
Orange Park, FL
Aug 1988 June 1992
SKILLS
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Speaking — Talking to others to convey information effectively.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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