Customer Service Assistant Manager
Resume:
Jade Arteaga
Kennewick, WA *****
*************@*****.***
Motivated licensed phlebotomist with over 2 years of experience, seeking to leverage expertise in Venipuncture, performing basic medical procedures, and taking vital signs. Work Experience
Bilingual Lead Technician phlebotomist
Biolife Plasma Services-Pasco, WA
December 2021 to August 2024
• Performed Venipuncture and collected blood specimens from patients in a fast-paced clinical setting
• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
• Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
• Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
• Conducted quality control checks on equipment regularly to maintain accuracy in test results
• Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills
• Maintained confidentiality of patient information at all times according to HIPAA regulations
• Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)
• Maintained a clean and organized work area, following infection control guidelines
• Assisted in the maintenance and calibration of phlebotomy equipment to ensure accuracy and reliability.
• Assisted medical professionals in providing patient care, including taking vital signs, administering medications, and performing basic medical procedures
• Greeted and welcomed visitors, providing a positive first impression of the company
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction Assistant Manager
Taco bell-Pasco, WA
May 2019 to December 2021
As an assistant manager, my responsibilities are to ensure leadership ability and good people skills, the ability to communicate well and the knowledge and experience to take initiative. I take strong attention to details and implement workflow procedures and take direction from my immediate supervisor effectively. Interact with customers, manage items transactions, resolve customer conflicts, advancing customer service and verbal communication skills.
Take orders, answer questions on menu items, prepare and ring up food items, as well as stock, while developing customer service and multitasking skills. Sales Associate
Designer shoe warehouse-Kennewick, WA
January 2021 to April 2021
Archived customer needs and provided them with high quality service while upholding store brand standard and values to ensure customer satisfaction. Handled POS system transactions include credit, cash, exchange, returns and refunds ensure seamless and accurate cash flow. Actively informed about latest sales offerings and loyalty programs. Education
High school diploma
Pasco high school - Pasco, WA
August 2017 to June 2021
Skills
• Multitasking
• Vital Signs
• Phlebotomy (Less than 1 year)
• Bilingual
• Leadership
• Assistant Manager Experience (Less than 1 year)
Languages
• English - Fluent
• spanish - Fluent
Certifications and Licenses
Certified Phlebotomy Technician
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