Customer Service Administrative Assistant
Resume:
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JESSICA
MULLINS
**************@*****.***
Corona, CA 92879
SUMMARY Over 10 years of Customer Service experience in an office setting overseeing the daily operations. Disciplined and systematic professional that thrives in high-pressure, diverse team-based atmospheres. Offers expert abilities in streamlining systems for improved functionality and productivity within the team. Deep understanding of customer relationship management and creating the best customer experience. Interested in obtaining an administrative position in a growth-oriented company where I can leverage my skills to support the team and ensure smooth office operations.
SKILLS Operations oversight
Customer service
Purchasing and planning
Recruiting and hiring
Schedule management
Inventory Systems
Event coordination
Customer relations
Invoicing and billing
Project management
EXPERIENCE Administrative Assistant/Customer Service SureFire CPR - Orange, CA 01/2014 to 07/2024
Used judgment and initiative in handling confidential matters and requests.
Negotiated with vendors and suppliers to acquire mutually beneficial contracts as well as maintained successful relationships.
Managed office inventory and placed new supply orders.
Identified opportunities for cost reduction and implemented changes that resulted in significant savings.
Identified and resolved tactical issues relating directly to processes and initiatives.
Processed instructor certification renewals to keep current with their professional licensing. (RN, EMT, Paramedic, Physician)
Coordinated onsite training events with outside vendors and online webinars.
Performed human resources functions by conducting new hire orientation and administering benefits.
Processed financial documents, contracts, expense reports and invoices.
Maintained impeccable office organization to support efficiency and professionalism.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Managed scheduling for 50+ employees.
Trained new administrative staff in company policies and daily task execution.
Reported issues to higher management with detail and in a timely manner.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
EDUCATION
AND
TRAINING
Business Administration courses
Basic Life Support for Healthcare Providers (BLS) exp. 5/2026
Hospital Fire Safety (HFS) exp. 4/2026
Management of Assaultive Behavior (MAB) exp. 5/2025
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