Customer Service Representative

ADEBENA ADEBISI TOLULOPE

**, *** ***** ******, ****** B/stop off Ajayi Road Oke-Ira, Ogba, Lagos

Phone: 080********

E-mail: ***************@*****.***

CAREER OBJECTIVE:

To strive for excellence at all times, to maximize my potentials, attain professional height to its fullest and to assist in achieving the aims, goals and objectives of the organisation.

EDUCATIONAL BACKGROUND WITH DATES:

Olabisi Onabanjo University, Ago-Iwoye, Ogun State. 2014 - 2017 Bachelor of Science in Mass Communication

Federal Government Girls College, Sagamu, Ogun State. 2008 – 2012 Senior School Certificate Examination (SSCE)

Emcoy Favoured School, Lagos. 2000 – 2005

First School Leaving Certificate

WORK EXPERIENCE:

Lagos Traffic Road 96.1 FM, Agidingbi Ikeja Lagos. 2018 –2019 Post Held: NYSC

Duties - Produced the Radio programme, automedics

-Assisted in the production of other programs.

Lagos Traffic Road 96.1 FM, Agidingbi Ikeja Lagos. August – October 2016 Post Held: Intern

Duties - Edited and complied News

Lagos State Emergency Management Agency April 2022 - Present Post Held: Contact Center Agent

Duties - Identifying customer needs

-Providing accurate information and escalating customer needs to the right agencies.

-Communicating with the customer

-Handling inbound calls with professionalism, empathy and efficiency

-Assisting customers with enquiries, complaints

SKILLS

· Computer Proficient (Ms Word, Excel, Powerpoint)

· Good interpersonal relationship with superiors and subordinates

· Excellent oral and written English

· Ability to multitask and manage time effectively

· Attention to details and accuracy.

REFERENCES

Provided on request.

Contact this candidate