It Support Experience
Resume:
Mohammad Faizan Ahmad
Professional Summary
Resourceful IT professional with 14 years of experience as an IT Supervisor and Administrator
Work History
Al Muhaideb Investment Group - IT. SUPERVISOR
Riyadh-Saudi Arabia 06/2023 – Current
Expertly managed and troubleshot ERP systems, ensuring seamless server operations across 2012, 2016, and 2019 platforms.
Streamlined IP telephony by configuring and managing devices, licensing, and resolving technical issues.
Ensured organizational compliance by configuring operating systems and supporting software according to guidelines.
Maintained optimal performance of PCs, workstations, and printers within the office environment.
Administered Symantec Enterprise Antivirus on servers and client machines, bolstering cybersecurity.
Al Ghunaim Group (RAMADA HOTELS) – IT. SUPERVISOR
Dammam-Saudi Arabia 03/2015 - 11/2017
Optimized Enterprise Resource Planning (ERP) system performance through expert installation and configuration of Windows Server platforms (2012/2016).
Enhanced internal communications by deploying and managing sophisticated IP telephony systems, streamlining user setup and license administration.
Upheld company standards by ensuring compliant deployment of operating systems and critical software applications.
Preserved IT infrastructure integrity with diligent maintenance of PCs, workstations, and printers.
Bolstered cybersecurity defenses by implementing and overseeing Symantec Enterprise Antivirus on servers and endpoints.
Delivered targeted software policy training to staff, promoting proficient use of key applications (OPERA, SUN, MICRO, TELETIGERS).
Produced and escalated detailed IT support call reports for executive review and strategic response.
Drove IT asset management efficiency with thorough evaluations and savvy procurement recommendations. *************@*****.***
Riyadh, Saudi Arabia 12321-6148
linkedin.com/in/mohammad-faizan-ahmad-871b7251
Skills
Working on Branded PC DELL, HP, IBM
Servers as New Installations and Configurations
Cabling, Installing Network Cabinets, Crimping, Cable Terminations, Configure Network, Connections, Assigning IP addresses
Desktop Supporting Installation Configuration, Managing and Monitoring
Repairing PC, PRINTERS, LAPTOPS
Working on Branded PC DELL, HP, IBM
Servers as New Installations and Configurations
Cabling, Installing Network Cabinets, Crimping, Cable Terminations, Configure Network, Connections, Assigning IP addresses
Desktop Supporting Installation Configuration, Managing and Monitoring
Repairing PC, PRINTERS, LAPTOPS
Delivered exceptional Help Desk support, swiftly resolving a range of hardware, software, and Windows OS challenges.
Implemented stringent data protection measures, ensuring business continuity through regular system backups and adept restoration practices.
Recognized for exceptional problem-solving abilities and delivering cost-effective IT solutions within budgetary constraints.
DANAH GROUP – IT SUPPORT ENGINEER
Riyadh-Saudi Arabia 01/2012 – 01/2015
Spearheaded installation and configuration of branded Rack & Blade Servers, ensuring robust IT infrastructure.
Executed comprehensive network cabling, including cable terminations and crimping, enhancing connectivity.
Conducted nationwide IT support across all KSA cities, resolving computer, printer, and network issues for franchises.
Expertly installed and configured Microsoft Operating Systems and essential applications, optimizing system performance.
Implemented biometric attendance machines across franchises, improving timekeeping and security measures.
Oversaw CCTV installation and configuration, contributing to enhanced surveillance and safety.
Delivered consistent desktop support for head office and franchises, maintaining operational excellence.
MAFFASHION COMPANY – IT SUPPORT ENGINEER
Riyadh-Saudi Arabia 01/2010 – 01/2012
Proficient in Retail Pro software deployment and management.
Resolved complex hardware and software issues across multiple franchises.
Skilled in the installation and configuration of Retail Pro systems.
Ensured continuous IT operations through proactive monitoring in showrooms and headquarters.
Specialized in troubleshooting and rectifying Retail Pro challenges in franchises/showrooms and head office.
Diligently maintained IT infrastructure, including computers and peripherals, in retail environments.
CASTLE INTERNATIONAL SERVICE CO. – IT SUPPORT
Riyadh-Saudi Arabia 01/2009 – 01/2010
Spearheaded IT operations for high-profile SIDF and GDNC projects, ensuring seamless technology integration and support.
Expertly installed and configured Windows Server 2003, enhancing system reliability and performance.
Implemented Active Directory to streamline network management and user authentication processes.
Designed and deployed robust LAN infrastructure utilizing hubs and switches to optimize network connectivity.
Configured and maintained email communications via MS Outlook, delivering efficient and reliable messaging solutions.
Languages
English : Fluent Hindi/Urdu : Native
Arabic : Fluent
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