Support Technician Technical

ERIC LARKINS SR

PROFESSIONAL SUMMARY

● Results-oriented Support Technician with a proven track record in providing top-tier technical assistance to both business and home users.

● Adept at troubleshooting and resolving issues across Windows, Mac, and iOS environments.

● Skilled in delivering exceptional network and software support, developing technical solutions, ensuring optimal system functionality.

● Known for strong customer-oriented service, effective communication of technical concepts to non-technical individuals, and meticulous documentation of support interactions.

WORK HISTORY

Contractor, 11/2023 to Present

CopperTree Interest Inc, - Magnolia, TX

Technical Support Technician, 07/2007 to 10/2023

The John Cooper School - The Woodlands, TX

Technical Support Specialist, 07/2006 to 06/2007

Conroe Independent School District - Conroe, TX

PROFESSIONAL EXPERIENCE SUMMARY

Support Technician

● Proven Tier 1 IT support to non-technical internal users through desk-side support services.

● Installed, modified, and repaired software and hardware to resolve technical issues.

● Monitored systems in operation, quickly troubleshooting errors, and researching product and issue resolution tactics.

● Documented support interactions for future references, maintaining assigned IT projects through the ticketing process. Network Administrator Assistant

● Assisted the network administrator in the construction and maintenance of the school’s network.

● Resolved diverse technical issues across multiple systems and applications for end-users.

● Installed, configured, and maintained computer systems and network connections.

● Configured and tested new software and hardware, ensuring optimal performance.

● Conducted cabling for networks and audio/visual equipment. ADDITIONAL ACHIEVEMENTS

CONTACT

Address: 701 Red Elm Ln, Conroe TX

77304

Phone: 936-***-****

Email: **************@*****.***

TECHNICAL SKILLS

● Operating Systems: Windows 10/11,

Mac OS, iOS

● Technical Support: Troubleshooting,

Desktop Support

● Network Support: Construction and

maintenance

● Security: Malware and ransomware

removal

● Audio/Visual: Installation and

support

● Software: Installation and

troubleshooting

● Hardware: Installation, modification,

repair

● Project Management: Ticketing

process, IT projects

● Became AP testing coordinator for foreign language testing and ACT testing.

● Successfully implemented Windows 11 and Mac OS troubleshooting with experience on various iOS devices.

● Patched software and installed new versions to eliminate security problems and protect data.

EDUCATION

Bachelor of Science, Business Administration, 05/1994 University of Mobile - Mobile, AL May 1994

● Relevant coursework: Computer Science emphasis in college.

● Professional Development: CompTIA A+ Certification.

● Extracurricular Activities: Full Scholarship for Basketball and Baseball PROFESSIONAL DEVELOPMENT

● Continuously advancing technical skills and knowledge through professional development opportunities.

Contact this candidate