Customer Service Los Angeles

SUZANNE GROSS *************@*****.*** 310-***-****

Skills Summary:Instructor, Project Manager, Corporate Trainer, Centric8 and WebPDM Software,Customer Service, Training Manuals, Writer, Editor, Technical Specifications,Talent Recruitment, TeamViewer, Captivate, VNC, Google Meet, www.linkedin.com/in/suzannepgross

SUNRISE BRANDS Los Angeles, Jan’16 - Centric 8 Corporate Trainer

● Design and execution of individual and group training programs on Centric 8 software for Design and Pre-Production new hires. Management of ongoing employee Centric utilization. Centric technical skills gives our teams tools to prepare, manage, and communicate their designs for production globally

● Development of all proprietary SRB Centric 8 training documentation

● Lead on efforts to resolve all Centric users’ issues quickly and effectively, promoting efficient work environments.

● Able to communicate and translate technologies at all skill levels, encouraging job success

● Utilizing Google Meet, VNC, WebEx, Skype, and TeamPlayer to train globally from LA corporate offices, resulting in realized savings in travel and operational expenses BCBG MAXAZRIA Vernon, ’06-’08 - Manager, Educational Services WebPDM

● Led company migration to new PDM system, maximized training systems for 450+ WebPDM users. Company was able to quickly transfer to the new system with minimum disruption

● Created Captivate training videos and wrote proprietary WebPDM user manuals which were uploaded on company intranet. Users were able to easily access instructional documentation as needed, from any location

● Managed WebPDM Help Desk - identifying problems and providing quick resolution of user or PDM issues

● Conducted PDM system training at BCBG Hong Kong, facilitating communications between pre-production teams and strengthening skill sets

GERBER TECHNOLOGY Los Angeles, ’04-’06 - Senior Implementation Specialist, WebPDM

● Led Client pre-production systems analysis to identify issues, opportunities, and manufacturing goals.

● Customized WebPDM software installations at client facilities, using system analysis as roadmap for implementation

● Created client PDM training programs and led employee training sessions, enabling quick adoption of WebPDM

● Designed new E-training program for Gerber WebPDM Customers. Partnered with CAD team FIDM - Fashion Institute Design & Merchandising Los Angeles - Instructor, Merchandising & Product Development

BACK2BACK KIDSWEAR Culver City - Head of Design, Merchandising, Pre-Production

● Managed all design, technical design, and sample room departments. Recruited and trained talent, resulting in dynamic team growth, diversified product development, wider market penetration, and soaring volume in a 5 year period

● Traveled extensively as a Brand Ambassador, supporting Sales team on large private label projects

● Production manager. Facilitated vendor negotiations, and monitored daily factory communications, pre-production planning, sampling and production. Company growth went from $6M to $32 M

● Developed merchandising strategies for company in trend and color planning, pricing strategies, and product development projects. Result - Brand(s) sales in every major department store in USA Education – Master of Science Degree Awards“Teacher of the Year”, FIDM

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