Service Representative Customer

Ramona Anske

San Antonio, TX ***** 210-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Credit Verification

Government Standards

Closing Documentation

Funds Disbursement Application

Customer Communication

Loan Application Preparation

Financial Data Collection

Insurance Forms

Credit Applications

Digital Applications

Loan Paperwork

Credit Reporting Software

Loan Information Recording

Critical Thinking

Bilingual

WORK HISTORY

DCC REPRESENTATIVE 1/23- CURRENT

PENFED CREDIT UNION SAN ANTONIO

Updated account information when needed

Take payments and make payment arrangements to keep accounts current

Sent payment request letter/ repo letters for accounts that are severely past due

HELOC MORTGAGE LOAN PROCESSOR 08/2020 to 10/2022

Digital Risk Mortgage Services San Antonio, TX

Set up and complete loan submissions

Reviewed documents submitted and contacted institutions and customers to verify details

Reviewed and verified income information submitted to determine debt to income ratios

Maintained compliance with privacy and security requirements, as well as federal statutes covering HELOC loans.

Managed over 40 loans a month

CUSTOMER SERVICE REPRESENTATIVE 01/2020 to 03/2020

MMC San Antonio, TX

Addressing customer needs and resolving concerns regarding toll roads they traveled

Provided primary customer support to internal and external customers.

Dispute charges when applicable and process payments

Start new commercial and personal use account for toll road usage

(I was here a few months due to the COVID shutdowns at the beginning of that year)

CUSTOMER SERVICE REPRESENTATIVE 06/2017 to 12/2019

Harland Clarke San Antonio, TX

Recommended products to customers, thoroughly explaining details.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Took orders for checks and checked status on existing orders

Provided account balance and disputed charges when applicable

Took an average of over 30 calls per day

EDUCATION

High School Diploma 06/2006

A.B. Miller High School, Fontana, CA

LANGUAGES

Spanish:

Native or Bilingual

.

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