Data Entry Customer Service
Resume:
Vanessa Williams, A.S.
Address **** ****** *** *******, ** 92336 Contact: 909-788-9166Email: *************@*****.***
SUMMARY
Dedicated customer representative with 10 years of experience in technical, clerical, and customer support. Strong ability to communicate clearly and effectively to customers and staff. Resourceful, detailed-oriented, expert in cash handling, credit card transactions and customer service experience, data entry.
LICENCE AND CERTIFICATES
Medical Assistant
CPR/BLS Certification
CMS 1500 Forms
ICD-9 Codding
HIPAA
Fontana Police Citizens Academy
OSHA
SKILLS HIGHLIGHT
Bilingual in Spanish (speak, write, and read)
Adaptive
Work well in a fast-paced environment
Team leader
Self-motivated
Goal-oriented
Telemarketer
Customer service
Friendly
Problem resolution ability
MEDICAL/CLINICAL EXPERIENCE
California Womens Prison-Chino Corona,Ca January 2021-Present
Data Entry
Working with inmates and Employees
COVID tracking
Fast paced work setting
Working with officers and medical staff
Training and testing Officers
Scanning documents, sending emails of outbreaks
Answering phone calls
Reporting to our Chief services executive
Valiant Medical Group- Rancho Cucamonga, CA September 2017 - March 2018
Administrative
Monitoring incoming inquiries and ensuring proper check in procedures are followed
Appointment reminders
Greeting incoming patients
Answering incoming calls, direct/transfer calls or take messages
Update patient’s information
Loma Linda University- Loma Linda, CA August 2016 - June 16, 2017
Front Office
Checking in, checking out patients
Inputting new patients information into the database
Verify patient’s information
Checking if insurances would cover immunizations
Scheduling appointments and procedures, canceling appointments
Handling an average of $500 daily received from patient’s co-pays
EDUCATION AND TRAINING
Platt College -Ontario, CA 2015 Graduate
Associate of Medical Science
A.B. Miller- Fontana, CA 2014 Graduate
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