Service Representative Customer

Sarwat I. Khan

**** ************ ***, *** ***, Brooklyn, NY 11239 347-***-**** ******.*****.****@*****.*** OBJECTIVE: Customer service representative where my customer relations skills can be utilized to facilitate requests between departments, achieve swift resolutions to complaints and improve customer satisfaction.

EDUCATION BA PSYCH, Hartwick College, Oneonta, New York 2005 QUALIFICATIONS

● Strong communication skills necessary to understand customer needs and provide exceptional service.

● Proficient in Microsoft Office; Word, Excel and PowerPoint and operation of general office equipment.

● Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently.

● Eager to motivate and inspire others to deliver their best with urgency and participation.

● Strong problem solving skills, resolving challenges swiftly, through a systematic and organized approach.

● Strong organizational skills to complete simultaneous tasks and projects to meet deadlines. EXPERIENCE

Temp Assignments–Wonolo March 2022–September 2022

● Delivered STAT orders short and long distances–SDS Pharmaceuticals Elizabeth NJ

● Delivered route–followed company protocol and app instructions–Capsule New York, NY

● Delivery Paper route–Publishers Circulation Fulfillment Yorktown, NY Manager–Atomic Wings New York,NY March 2021–December 2021

● Hired, trained, and scheduled staff in order management of online and in-store orders Essential worker server–Atomic Wings 1st Ave New York,NY June 2019–June 2020 Case worker–The Bridge Brooklyn,NY February 2019–June 2019 Assistant Dog Groomer–Animal Crackers Pet Care Seacliff, NY October 2017–February 2019 Assistant Dog Groomer–Dazzling Dogs Grooming Salon Syosset, N Y April 2018–Jun 2018 Loan Qualifier–World Business Lenders LLC Jersey City, NJ Marchl 2017–July 2017

● Obtained sensitive information from business owners to qualify for business loan products Telemarketer/ Appointment Setter--Slomin’s Shield Hicksville, NY August 2016--February 2017

● Attended all outbound calls made by dialer for leads list to collected sensitive information, set at home appointments for sales representatives

● Answered in-bound sales calls and set service appointments to renew, retain, and upgrade hardware

● Joined the field sales team for 10 days, resulting in one sale of my own. Server–Shaheen HIcksville, NY March 2016–August 2016

● Delivered for Catering, served diners, performed light kitchen work, displayed sweets Street Promoter–Ultra Music Festival Miami New York, New York January 2015–September 2018 Volunteer–Food not bombs Suffolk, NY June 2014–Decemeber 2015

● Collected food and other donations distributed every other week at various locations Telesales Representative--Neulion Inc. Plainview, NY May 2009--September 2011

● Attended inbound and outbound sales calls for TV-Desi and Talfazat

● Created new service accounts, offered promotions, managed accounts, billing, and service changes

● Provided phone training and support to field agents across North America Debt Settlement Representative--Riely One Syosset,NY March 2009--July 2009

● Answered inbound calls to qualify clients for settlement, obtain personal information to establish account Contact Agent--Direct Buy Manhattan Showroom November 2008--January 2009

● Marketed a company promotion to potential members at outbound call center, scheduled tour presentation Hostess/waitress--Kabul Grill Briarwood, NY July 2007--April 2008

● Performed all required duties including light kitchen work, phones, cash register and charges. Jewelry Tagger--Jewel Gem Long Island City, NY October 2007--December 2007

● Responsibly handled precious and semi-precious jeweled merchandise, MS Excel inventory Contact Agent--Evidental Inc. Manhattan, NY March 2007--June 2007

● Made outbound calls and scheduled appointment for dentist with presenter to enroll in service

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