Customer Service Representative

Gwendolyn Thomas

Garland, TX

Work Experience

Customer Service Representative

NON-EMERGENCY MEDICAL TRANSPORTATION-St. Louis, MO April 2019 to June 2024

Manage large amounts of incoming phone calls, identify and assess customers' needs to achieve satification, Build sustainable relationship and trust with customer, Handle customer complaints, Take the extra mile to engage customers,And follow communication procedures, guidelines and policies. Customer Service Representative

Hilton Hotel-Jackson, MS

January 2010 to September 2016

greet,register and assign rooms to guest,bell person,keep record of room reservation,collect payments and make changes for guest, and understand and enforce the hotel company credit policy. Education

High school or equivalent

O'Bannon High School - Greenville, MS

August 1989 to May 1992

Skills

• Hostess

• Host

• Waitress

• Customer Service (10+ years)

• Busser

Certifications and Licenses

Driver's License

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