Customer Service Support
Resume:
Dedicated and results-driven professional with a versatile skill set encompassing accounts,
finance, customer support, and data analytics. With a solid foundation in finance and a commitment to exceptional customer service, I bring a unique blend of analytical prowess and interpersonal skills to any organization. My extensive experience in these areas enables me to contribute effectively to business growth and operational excellence. PROFILE SUMMARY
WORK EXPERIENCE
2023-2024
Perfect Associates l Islamabad
Finance Executive
Prepare and maintain accurate and timely financial reports, including monthly, quarterly, and annual financial statements. Ensure compliance with all relevant accounting standards and regulations Conduct in-depth financial analysis to identify trends, variances, and potential financial risks Prepare reports and presentations for management to support strategic decision-making Establish and maintain effective internal controls to safeguard the organization's financial assets Regularly review and update financial policies and procedures to ensure compliance Assist in coordinating and facilitating internal and external audits. Provide necessary documentation and support to auditors and address audit findings promptly Develop financial forecasts and projections to assist in long-term planning and resource allocation Ensure the organization's financial activities are in compliance with all applicable laws and regulations Collaborate with cross-functional teams within the organization to gather financial data, share insights, and contribute to a culture of financial transparency and accountability Utilize information technology to streamline financial processes and reporting. Provide training and guidance to staff members as needed Participate in special projects and initiatives related to financial management and reporting as assigned by senior management 2022 - 2023
Motive (Keeptruckin) l Islamabad
Credit and Collections Specialist
Conduct customer financial risk assessment, including balance and payment analysis, credit report analysis and determine appropriate customer control measures Collect outstanding balances and ensure strong portfolio management and performance Directly communicate with clients about credit and or collection status and obtain all necessary information to determine creditworthiness Make determination whether to extend service based on analysis and articulate it in a manner that is simple, clear, and easy to understand Reconcile invoice, payments, and transaction details over multiple billing statements Promptly respond to and resolve billing and credit inquiries
Understanding of finance, internal control processes, lien rights and bond claims, bankruptcy knowledge, and creditor rights
CONTACT
EDUCATION
EXPERTISE
H#615 Martha Pl
High Point, NC 27263
*********@*****.***
Financial Acumen
Customer Support Excellence
Regulatory Compliance
Strategic Problem Solving
Collaborative Team Player
Data Analytics
Part Qualified (Equivalent to BSc in
Accounting and Finance)
A.C.C.A (Association of Chartered
Certified Accountants)
C.A.T (Certified Accounting
Technician)
2005 - 2007
Ali Kauser
Adaptability
MS-office applications
Mentorship
London School of Accountancy and
Management (England)
Gcse O Levels
Beacon House School, Rawalpindi
2005
pg. 1/2
2016 - 2021
S&P Global Market Intelligence l Islamabad
Collections Specialist
Reviewing open accounts for collection efforts Making outbound collection calls in a professional manner while keeping and improving customer relations Working with technology teams to improve/implement process improvements Delivering training's to new hires related to tools, processes and workflow Resolve client-billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner
Identify issues attributing to account delinquency and discuss them with management
Supervise and monitor assigned accounts to other collectors and all applicable collection reports Mail correspondence to customers for any matters pertaining to contract, billing and tax Organizing departmental tours and team building activities for encouraging employee engagement and assisting in the procurement process Leading and presenting review calls over skype to management and also generating required reports 2014 - 2016
S&P Global Market Intelligence l Islamabad
Analyst-Global bank financial content
Collect essential intelligence and data tracked by the department Scrutinizing and updating the data essential to the clients Reviewing feedback on abstracts/tasks to minimize errors and help establish refined procedures and processes to improve quality
Troubleshooting problems or issues and providing substantial feedback to co-workers and building relations Handling relationships with contacts from other departments to actively track information on the covered content sets
2013 - 2013
KPMG Pakistan l Islamabad
External Auditor Internship
Inspecting financial statements to catch errors, misstatements and fraud Performing audits on systems, operations and accounts Reporting audit findings and recommending improvements Administrative task
2011 - 2011
Jawaid Anwar & Co Chartered Accountants l Rawalpindi Trainee accountant
Undertook External and Internal Audit assignments Maintaining ledger accounts and Financial statements Undertaking all administrative tasks 2006 - 2007
Primark l London, England
Retail operative
Checking up on stocks, guiding new recruits and mostly customer services Through this Work I developed skills relating to customer services 2006 - 2007
McDonalds l Staines, England
Front Line Operative
Worked as a Front Line operative dealing mostly with customer services LANGUAGES
English
Urdu
HOBBIES
Travelling
Reading
Futuristic Technology
Philosophy
Alternative Thinking
pg. 2/2
Space Exploration
Punjabi
Contact this candidate