General Manager Assistant

Ethan Joseph

Biloxi, MS / USA 504-***-**** ***********@*****.***

High-performing professional with 9 years of experience delivering high-impact work in the retail and sales industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high priority goals. Confident in the ability to thrive in a fast-paced setting and leverage my skills to enable team success. Committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement. TECHNICAL SKILLS: Skilled collaborator, solutions-oriented professional, committed high achiever, rapid and adaptive, effective cross-functional communicator, phone etiquette Microsoft (Excel, Word, 365) Google (Drive,Meet,) Zoom, Skype PROFESSIONAL EXPERIENCE

Marble Slab Creamery Metairie, Louisiana/USA

General Manager Jan. 2015-Oct.2020

● Accountable for scheduling employees and training new staff

● Checking accuracy of shipments, ordering inventory and making bank deposits.Reviewed income sheets, communicated info to owners in-person and email, and managed finances and strategies

● Providing customer service on the phone and in person

● Operating POS systems to complete sales in a fast-paced environment while opening and closing the store

● Handled the payments and questions or concerns at catering events Club 4 Fitness Kenner, Louisiana/USA

Assistant General Manager Oct. 2020-Feb. 2022

● Acting manager when the General Manager wasn’t present (checking security cameras, called late fee members and handled any serious on floor concerns or issues)

● Closed the store and was accountable for proper alarm setting and locking of all doors and closets before leaving.

● Counted drawer, inventory and member check ins

● Operated POS system as well as sold memberships to new prospects and handled any billing qualms or queries. Called prospects and set up appointments for consultations and trial passes

● Did everyday cleaning and maintenance for the gym. Sweeping, mopping,dusting and replacing parts on gym equipment. as well as water fountains and shower rooms Title Boxing Club Metairie Metairie, Louisiana/USA General Manager Feb. 2022- Jan. 2023

● Reviewed income sheets, delegated tasks, managed finances and communicated with owners in person and email

● Cleaned the facility and took any incoming calls, mail or billing questions and issues over the telephone and in person

● Used a POS system to complete cash and card transactions

● Worked independently in the appointment setting of prospects.Sold memberships, classes and merchandise (gloves, shirts, wraps etc.) to members, prospects and walk-ins to meet sales goals and quotas

● Collaborated with other instructors to make classes and was attentive to the members and prospects while teaching classes as well as providing technical knowledge for individual AMG Gold Holdings Biloxi, Mississippi,USA

Private contractor/Assistant General Manager Feb. 2023-July 2024

● General assembling for the dispensary and grow facility. Including but not limited to, tables, furniture display cases, and security cameras

● Checked patients credentials prior to entering the building, operating POS system and state cannabis system

● Counting inventory, cleaning store and counting cash drawers. Staying up to date with new laws and regulations regarding the state Cannabis program

● Sold Cannabis products to patients and educated them with any questions they may have about the science and production of their medicine.

● Handled cash in opening and closing the store while being trusted with alarm codes and gate codes for delivery drivers and customers to enter the building

EDUCATION & OTHER

Lutheran High School-2016

Delgado Community College-2017-2018

LANGUAGES: Basic Spanish

INTERESTS: Fitness, Martial Arts, Sports, History, Philosophy, Film, Literature

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