Customer Service Key Carrier

KIMBERLY DUROSEAU

Tulsa, OK ***** 918-***-**** **************@*****.***

Merchandising Coordinator, Manager on duty at times as a key carrier, providing excellent leadership and great customer service on all four walls.

Leadership and team management Familiarity with social work principles and ethics

Excellent interpersonal and communication skills Strong organizational and planning abilities

Processing pallets from truck

Problem-solving and conflict resolution

Key Carrier, 11/2020 – 08/ 2024

Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Trained and supervised new employees to apply best practices in customer service and store operations.

Streamlined opening and closing procedures as an integral member of store staff.

Manage customer needs and delegate tasks to employees for optimal coverage.

Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Implemented loss prevention strategies to minimize store shrinkage.

Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Current Intern at Children and Family Services

Bachelor of Science: Social Work, Expected in 05/2025

Northeastern State University - Tulsa, OK

Honor Roll Fall 2021-Spring 2023

Honoree of Rho Theta Sigma

4.0 GPA with a 3.4 Overall GPA

English

Full Professional

French Spanish

Native or Bilingual Full Professional

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