Customer Service/ Food service worker
Resume:
Pathum Thilakasiri
***** ***** ****, ******, ** *9968
******************@*****.***
07.28.1997
Personal statement
Motivated and customer-focused professional with a passion for providing exceptional customer service. Proven ability to handle high-pressure situations with a calm demeanour and resolve customer issues effectively.
Core Skills
Customer Service
Effective Communication
Good Inter Relationships
Complaint Handling
Educational Qualifications
Advanced Level (High School) Sir John Kotelawala College. Sri Lanka – 2016
Extra-Curricular Activities
Successfully completed a six-month course of National Youth Corps to develop Personality, Discipline, Leadership and Endurance.
Second place at All island Drill Display Competition in National Youth Corps Sri Lanka.
Second Place for Cricket, Volleyball, & Football at Centre Level Youth Sports.
Employment History
FOOD SERVICE CAREGIVER- FASSCO CATERING SERVICE – U.A.E. (July 2019 – April 2020)
Serves Coffee, tea and other drinks to all the patient/guest in the designated areas and at banqueting events.
Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Monitors supplies and ensures adequate quantity for the day’s operation.
Engages with patients/Guest and takes take orders for food and beverage.
Protects and uses company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Develops and maintains positive and productive working relationships with other Team Members and departments.
Set up event location according to type of event and service standards, including types of tables, linens, glassware, plate/chinaware, silver/flatware ensuring all supplies meet quality standards.
MANAGING & CASHIER - ONLOOK CLOTHING -SRI LANKA - (July 2020 - September 2022)
Greeting customers, answering questions, and providing information
Processing purchases and returns, making sales referrals, and cross-selling products
Handling cash, credit, and check transactions, collecting payments, and issuing change, receipts, refunds, or tickets
Taking inventory, restocking shelves, and receiving and stocking.
Maintaining a clean and tidy checkout area, keeping transaction reports, and helping with the store opening and closing process.
SALES REPRESENTATIVE -DELMO CHICKEN AND AGRO - SRI LANKA – (August 2022- August 2023)
Product knowledge, Negotiating packages and pricing.
Preparing contracts, Understanding and promoting company programs.
Customer relationships, Submitting and processing customer orders.
Meeting sales goals, Resolving unique customer issues.
Additional Information
Language proficiency: English, Sinhala
IT Skills : Microsoft Word, PowerPoint, Excel
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