Customer Service Administrative Assistant

Emilio Maurice Dinco

***** ***** ** ****** **, CA 92555 *******@********.*****.*** 650-***-****

Skills Summary: Detail-oriented college graduate with strong written and verbal communication skills. Adept at providing exceptional customer service and demonstrating leadership in decision-making roles. Skilled in transaction facilitation and purchase assistance, with a proven track record of achieving sales targets. Education: Bachelor of Arts in Political Science

California State University Dominguez Hills, Carson, CA Graduated May 2023

GPA: 3.57

Experience:

Garda Security, Redlands, CA

Unarmed Security Guard

October 2023 - Present

● Conduct regular patrols of warehouse premises, ensuring the security and safety of the facility.

● Manage inbound and outbound truck traffic, verifying seals and recording necessary information.

● Maintain detailed logs and write comprehensive reports on incidents or damages, ensuring accurate documentation and communication with team members. Perpetual Enhancement Career Academy, San Bernardino, CA Administrative Assistant

June 2023 - September 2023

● Drafted clear and informative emails to update students on important dates, events, and personal information.

● Utilized CRM systems like Jotform to compile and manage program data efficiently.

● Leveraged Microsoft 365 to log attendance records, grades, and create orientation materials, demonstrating strong organizational and technical skills.

● Prioritized tasks effectively, employing critical thinking to ensure timely completion of assignments.

JD Finish Line, Torrance, CA

Sales Associate

January 2023 - May 2023

● Achieved consistent sales performance, with transactions ranging from $2,500 to

$6,500, by providing personalized customer service and expert product knowledge.

● Ensured high levels of customer satisfaction through attentive assistance and knowledgeable recommendations on additional products such as shoe care items and accessories.

● Contributed to overall store operations by working across footwear and apparel departments, maintaining merchandise displays, and optimizing inventory levels. Amazon, Redlands, CA

Packer and Picker

June 2021 - August 2021

● Managed the accurate picking, packing, and arrangement of stock to meet shipment requirements, ensuring timely fulfillment of orders.

● Conducted rigorous quality control checks on products, identifying and isolating damaged items to maintain high standards of product integrity.

● Operated packing machinery with precision and performed minor maintenance tasks to ensure continuous operation.

● Collaborated effectively within a team environment to streamline processes and improve efficiency.

Old Navy, Carson, CA

Cashier Lead

October 2019 - May 2022

● Provided excellent customer service by greeting customers, addressing inquiries, and facilitating smooth transactions at the cash register.

● Managed cash handling procedures with accuracy and maintained records of credit card transactions.

● Independently supervised daily operations on the sales floor, overseeing multiple departments and ensuring a positive shopping experience for customers.

● Cultivated strong interpersonal relationships with customers to enhance satisfaction and loyalty.

VANS, Torrance, CA

Sales Associate

June 2022 - January 2023

● Quickly became a top performer with exceptional Average Dollar Sale (ADS) metrics within the first two weeks of employment.

● Consistently achieved high sales volumes, with transactions typically ranging from $2,500 to $4,500, demonstrating strong product knowledge and sales techniques.

● Covered various operational areas including stocking, merchandising, and providing attentive customer service to maximize store efficiency and customer satisfaction.

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