passenger ground service agent

MAINA, Mercy Wanjiru

Phone: +233*********

Email: ****************@*****.***

Objective

I am a highly motivated and enthusiastic individual with a strong passion for the aviation industry and a desire to pursue a career as a passenger ground service agent. I possess excellent customer service skills, a friendly and professional demeanor, and a dedication to ensuring passenger safety and comfort. Seeking an entry-level flight attendant position to contribute to the success of your airline while gaining valuable experience and training.

Education

Hermann Gmeiner International College

Graduated: June 2019

University of Ghana

Graduated 2022

GATA

IATA passenger handling coursework

graduated 2023

Certifications

IB diploma

Human rescourse

IATA Certificate in passenger ground handling

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Ability to remain calm and composed in stressful situations

Attention to detail and ability to follow instructions accurately

Quick learner with a strong work ethic

Team player with excellent collaboration skills

Proficient in MS Office and MS Excel

Education Highlights

Completed coursework in Aviation Safety,Emergency Procedures and Passenger Handling.

Studied industry regulations and best practices for ensuring passenger safety and security.

Experience

Customer Service Representative - RUAKA Retail Store, Nairobi, KENYA

June 2022

I was able to interact with customers in a friendly and professional manner, address inquiries, provide assistance, and resolve issues.

Collaborated with team members to ensure a clean and organized store environment.

Received positive feedback from customers for delivering excellent service.

Volunteer Experience

Community Event Volunteer - SOS Children fundraising events

June - July 2021

Assisted in organizing and coordinating community events, including setup, registration, and participant assistance.

Interacted with attendees, providing information and assistance to ensure a positive experience.

Worked effectively in a team to meet event goals and deliver a memorable experience for participants.

Languages

English

Swahili

References

Available upon request

Contact this candidate