Service Representative Customer
Resume:
KATHERINE DAVEY
************@***.***
KANSAS CITY, MO
SUMMARY
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements, while being recognized for motivating management team members to achieve their goals and fostering innovative work environments.
SKILLS & ABILITIES
Expertise in editing for grammar, syntax, spelling, and punctuation, with a keen eye for detail and the ability to maintain the author's voice and intent.
EXPERIENCE
3/21 – 2/22 Childcare Provider, Abundant Life Church – Daycare, Stephens City, VA
Kept daily logs of observations, meals, and any medications given. Spoke with parents about daily activities, as well as positive and negative developments. Taught social, communicative, and problem-solving skills to children individually and in groups.
2/22 – 8/23 Member Service Representative II, Navy Federal Credit Union, Winchester, VA
Strong focus on customer service to create a positive experience. Developed skills to consult with members on products and services that are offered, answering simple and complex questions over the phone, and analyzing and resolving of discrepancies with members accounts.
12/23 – 2/24 Instructional Assistant I, Grafton Integrated Health, Winchester, VA
Instructed students with varying abilities and needs in alignment with IEP objectives while delivering personalized and small group lessons. Assisted special education instructors in identifying and meeting client’s needs.
5/24 – Present Barista, Starbucks, Breezewood, PA
Maintains safely and health regulations by following organizations and safely standards, taking customers orders and crafting beverages, maintain a clam demeanor durning periods high volume.
EDUCATION
June 2018 Sherando High School, Stephens City, VA
General Education
August 2020 Laurel Ridge Community College, Middletown, VA
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with peers.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the quality standards required.
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