Masters student

Computer Science

Master's Degree

Campbellsville University, Louisville, KY

Information Technology

Bachelor's Degree

Osmania University,, India

General High School Curriculum

High School Diploma

St Patrick's High School,, India

04/2023 - Current Representative

Cruise Port Parking, Cape Canaveral, FL

Managed cruise port parking operations using Net Park software, handling reservations for Carnival, Royal Caribbean, MSC and Norwegian Cruise Line guests. Provided exceptional customer service by greeting and assisting passengers, offering directions, and coordinating with drivers and attendants to ensure smooth operations. Efficiently handled Check- ins/Check-outs, phone calls and communication to maintain seamless service and operational flow.

06/2022 - Current Representative

Hampton by Hilton, Cocoa Beach, FL

I excelled in customer service by managing check-ins, reservations, Abdullah Ahmed

North Atlantic Avenue, Cape Canaveral, FL 32920

Phone: 334-***-****

Email: *********************@*****.***

Objective

Recent Master's graduate in Computer Science with a blend of hospitality customer service experience, hardware networking certification, and OnQ pms systems training. Skilled in multiple languages and complemented by volunteering experience with the National Cadet Corps. Seeking entry-level technology roles to leverage strong technical and interpersonal skills. Ability Summary

I have a robust background in software development, proficient in Java, C/C++, SQL, and Linux. My expertise extends to computer networking, troubleshooting, and configurations. I also excel in customer relationship management, sales operations, revenue analysis, and public relations, supported by strong communication and interpersonal skills. My experience includes strategy formulation, problem-solving, and providing exceptional guest and customer service.

Education History

Employment History

phone calls and guest inquiries with professionalism using Hilton OnQPMS software. During emergencies like hurricanes and power outages, I led front desk operations and developed improved crisis protocols. I enhanced operational efficiency, reducing check-in/check-out times by 66.9% and resolving guest issues effectively. My role also involved boosting revenue through up-selling, maintaining high cleanliness standards, and handling administrative tasks including reporting and inventory management.

Hilton QnQ PMS Systems - Level 1/Level 2

Hilton

Jetking Certified Hardware and Networking Engineer Jetking Infotrain Limited

02/2024 Signature Communications and Hospitality

Signature Worldwide Solutions

Master's Research Project:

Title: Advanced Neural Network Architectures for NLP and Reinforcement Learning Techniques for Autonomous Systems. Summary: Studied advanced neural networks and reinforcement learning, focusing on NLP models and autonomous systems with an emphasis on practical applications and performance

Bachelor's Project:

Online Movie Ticket Registration System: Developed an online platform for cinema ticket booking, Service Planning Solution, customer and housing data visualization for Real-Time Driver Fatigue Detection using machine learning analysis. Groups/Volunteering:

National Cadet Corps (NCC)

A youth organization focused on developing leadership, discipline, and civic responsibility through military training, physical fitness, and community service. Languages known:

English - Fluent, Spanish - Beginner, Hindi - Fluent, French - Beginner, Dutch - Beginner, German - Beginner, Urdu - Expert, Norwegian - Begineer. References Available on Request

Honors & Activities

Awarded Employee of the Year and Employee of the Month at Hampton by Hilton for outstanding performance and dedication.

Received the Interstate Basketball Award for outstanding performance and contributions to the court.

Achieved Dean's List honors at St. Patrick's High School for academic excellence. Occupational Licenses, Certificates and Training

Additional Information

Detailed References

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