Inventory Control Customer Service

Steven Schulten

**** *. ******* **. ************, IN 46231

Home/Cell: 317-***-****

***************@*****.***

Professional Summary

Dedicated, resourceful candidate offering over fifteen years of experience in materials management, inventory control and staff leadership. I am currently seeking longevity in a new career where I can put my experience, positive attitude, interpersonal skills and strong work ethic to use for the benefit of the company.

Skills

•Vast experience and knowledge of distribution center models and workflows, forecasting methods and inventory control processes and procedures in a fast-paced environment

•Proficient in Oracle based Swiss log Warehouse Management System and Microsoft Office programs

•Ability to listen, resolve conflicts so that it is a win-win for all, and take responsibility for one’s actions

•The ability to adapt to difference of opinions and be open minded among others

•Proven customer service and communication skills, written and verbal

•Shipping/Receiving management and control, handling up to 50-100lbs

•Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Work History

YRC/Yellow Freight- Indianapolis

Dock Supervisor

06/2015-03/2022

Responsible for managing daily operations at a transportation dock

Ensure timely loading and unloading of cargo using equipment such as forklifts

Maintain accurate records of inbound and outbound shipments

Supervise a team of union dock workers and coordinate tasks to ensure efficient workflow

Communicate with Linehaul regarding shipment schedules and delays

Enforce safety regulations and protocols to prevent accidents or injuries

Coordinate and forecast with Linehaul to ensure smooth operations

Resolve any issues or conflicts that arise with dock workers

Issue warnings and write ups for insubordinate actions

CTB McGraw Hill – Indianapolis

Floor Supervisor

02/2014-05/2015

•Supervising and training the breakdown, login and audit teams

•Ensuring a high level of accuracy is produced and all discrepancies are documented on the front end of the data processing center

•Dock Receiving, tracking and prepping customer direct inbound shipments

Lids Corporate Office – Indianapolis

Inventory Control/Returns Manager

09/2003-10/2013

•Managed distribution center inventories and store/ replenishments based on production schedules

•Current and expected inventory analysis. Deployed various reports to maximize space and house hard and soft goods efficiently

•Conducted daily inventory analysis to solve inventory inconsistencies

•Developed and implemented many IC processes and procedures; was responsible for organizing the Lids annual Physical Inventory in compliance with Ernst & Young standards, averaged less than 1% shrink each year

•Coordinated and managed daily physical cycle counts

•Responsible for purchase and maintenance contracts of all Wi-Fi scanners

•Directly supervised employees in IC and Returns Depts. Including: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

•Traveled to Canada to set up and organize the Lids DC in Mississauga

•Member of the Safety, First Response and Fun Teams

EDUCATION

General Studies - Vincennes University & Ivy Tech 1998-2001

AFFILIATIONS

Board Member - Eagle Creek Sailing Club 2012-2017

REFERENCES

Available upon request

Contact this candidate