Help Desk Customer Service

OS

OUMAR SYLLA

**************@*****.*** 240-***-**** Greenbelt, MD 20770

Results-oriented IT professional with a solid background in customer service and IT help desk support. Certified in Cybersecurity with CompTIA Security+ and skilled in providing comprehensive support for software, hardware, client, server, and networking issues. Proven ability to translate theoretical knowledge into practical solutions. Seeking mid-level positions as a Cybersecurity Analyst, IT Specialist, Technical Analyst, or Systems Administrator to leverage my expertise in a dynamic and challenging environment.

Client Relations

Technical Support

Training abilities

System Administration

Desktop support

Technical support

Customer service

Help desk security

Attention to detail

Problem resolution

IP, TCP/IP, VPN

Communication skills

Written and verbal

Security policies

CareFirst Baltimore, MD

Service Desk Analyst

02/2024 - Current

Handling incoming member calls for a reputable healthcare provider. Responsibilities include ticket management, troubleshooting, and maintaining confidentiality.

Escalating technical issues if necessary.

Monitor and reporting service desk tickets

Troubleshooting software and hardware

Resolve technical issues

Entry Level

Entry Level

04/2024 - 04/2024

This Python script is a data exploration tool designed to analyze datasets provided in CSV format. Here's a breakdown of its functionality: To use this script, a user would input the URL of the dataset they want to explore in CSV format. Then, the script loads and analyzes the dataset, providing insights such as data types, summary statistics, and visualizations of numerical relationships. This project demonstrates proficiency in data analysis and visualization using Python libraries, making it a valuable addition to a resume for roles involving data handling and analysis.

https://replit.com/@marsylla9913/project-1#main.py Prince George's Community College

Part-Time - Wo Hyattsville, MD

IT Help Desk Support Technician

01/2021 - 06/2022

Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.

Tested and calibrated instruments to ensure accuracy and reliability of data.

Maintained records of repairs, calibrations, and tests performed on equipment.

Summary

Skills

Experience

Prince George's Community College Hyattsville, MD Associate of Applied Science in Computer Science

I have attained my Security+ Certification. This certification has equipped me with a comprehensive understanding of security principles, practices, and tools, demonstrating my commitment to maintaining high standards in information security.

Education and Training

Contact this candidate