Customer Service Financial Reporting
Resume:
Experienced in handling multiple responsibilities concurrently while maintaining a proactive and
enthusiastic approach. Committed to taking on extra responsibilities to support team achievements. And utilizing my strong communication and problem-solving abilities in customer service to ensure exceptional customer satisfaction and foster long-term client relationships, ultimately contributing to the overall success of the organization.
Advertising and marketing
Differentiated instruction
Online assessments
Financial reporting
Negotiations
Creative problem solving
Leadership Skills
Communication Skills
Customer Service
Genie jean S. Maglay
WORK EXPERIENCE
KEY COMPETENCIES
*********.******@*****.***
San Lorenzo Place, Makati Place
Academia Advancement Consultancy Services Corp.
Open Access BPO - WISE
March - Present Customer Service Support
Handling incoming customer inquires related to account management, financial product and services via Phone, Email and Chat.
Assist with transaction processing, including deposits, withdrawals, and fund transfers, ensuring accuracy and compliance with policies.
Address and resolve customer complaints with empathy and professinonalism, ensuring timely follow up and resolution.
Feb 2022 - 2024 Senior Marketing Educational Consultant Planned, coordinated and implemented career education programs to train and upgrade skills of highly- skilled workforce.
Analyzed and restructured educational programs to comply with board regulations. Planned and executed events and marketing programs to increase qualified leads. Traveled nationally to meet with Students and School Representatives and deliver clear company messages.
Eye Society - HOBLI INC.
Sep 2020 - Jan 2022 Sales Marketing
Providing detailed explanations of lens options, coatings, and benefits to help customers make informed decisions.
Advising customers on eyewear styles that complement their face shape and prescription. Assisting with frame adjustments and repairs as needed. Indian Financing Corp.
Mach 2015 - 2020 Co-Owner / Collector
Negotiate payment terms and methods to new clients. Contact clients and discuss their overdue payments. Negotiate repayment and financial plans as needed. Batchelor of Science in Information Technology
Asian Institute of Computer Science
2012 - 2014 2years Undergarduate
EDUCATION
REFERENCES
Joshua Elijah Edu
WISE Team Lead
Phone : +63-969-***-****
Email : ******.********.***@*****.***
Marjorie Jean Cohen
Academia Advancement Marketing Manager
Phone : +63-919-***-****
Email : ********.*@*******************.***
Rayman Gumata
Eye Society Optician Tech. Manager
Phone : +63 947- 328-7519
Email : ***************@*****.***
Contact this candidate