Los Angeles Behavioral Health

RM

RIKA MARTELL

***********@*****.*** 310-***-**** Torrance, CA 90505

Montare Behavioral Health Los Angeles,

CA

Quality Assurance Coordinator

**/**** - *******

Conduct Quality Management Chart Review of all administrative, clinical, and medical documentation to ensure proper completion of documents. Validate and process client documentation completed by direct service staff.

Communicate with treatment team regarding corrections or necessary changes for documentation, returning as needed.

Maintain current chart status using the chart tracking tools and communicate with the clinical team about needed, missing, or incorrect documentation.

Update program attendance and process requests for needed client reports. Provide support for county and/or state audits.

Montare Behavioral Health Los Angeles,

CA

Lead Mental Health Worker

12/2021 - 03/2023

Initiated quality improvement program, which revamped the previous program structure to introduce scheduled audits and accountability among 50 clinical and direct care staff.

Improved quality care of 3 residential treatment centers beyond minimum DSS requirements to ensure clinical treatment of clients and program was client-centered and evidence-based.

Ensured adherence to health code, Joint Commission, and licensing regulations for Title 9 and Title 22.

Supervised, hired, and trained 50+ clinical and direct care staff for both DSS and MHRC programs.

First to Serve, Inc. Los Angeles, CA

Case Manager

09/2021 - 12/2021

Provide comprehensive, strengths-based case management services to FTS clients, including the successful transition into and maintenance of permanent housing.

Monitor and conduct weekly case management meetings with clients on a one-on-one basis, making any necessary recommendations for additional services.

Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy. Assisted individuals with eligibility for available benefits. Provided case management services, including intake, assessment, crisis intervention, advocacy, and referral.

Quality Management Systems

Documentation Management

Critical Thinking Skills

Relationship Building

Case Management

Regulatory Compliance

Building rapport

Safety and risk assessments

Experience

Skills

Languages

Fluent in Japanese

Biola University La Mirada, CA

Bachelor of Arts in Psychology

12/2019

Minor: Biblical Studies

Rolling Hills Covenant Church, Rolling Hills Estates, High School Ministry, 09/01/21, PRESENT - Mentoring high school girls in furthering their knowledge of the Bible and leading group discussions with care and professionalism., Meeting with high school girls weekly in both a youth group setting and individual discipling. Hope Rescue Centre, Bucharest, Homeless Ministry, 06/01/17, 08/01/19 - Organizing and leading meetings for American college students to prepare for overseas travel and leading summer camp for homeless gypsy children in Romania., Mentoring volunteers to emotionally prepare for each day of summer camp while on the field., Leading debrief sessions at the end of each day to care for the needs of volunteers., Building rapport with Calvary Chapel Bucharest and Hope Rescue Centre in Romania for ongoing relationship in ministry. Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing and optimizing procedures. Specializing in Health Care operations and dedicated to maximizing quality.

Education

Volunteer Experience

Summary

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