Customer Service Representative

Yelly Padilla

Professional Experience

Inspector

Fresenius Kabi - Melrose Park, IL 11/2020 - 02/2024

● Visually inspect naked vials for any defects such as cracks, glass chips inside vials, etc.

● Visually inspect filled product - both medicine and powders, off the filing line following Standard Operating Procedures (SOP) and current Good Manufacturing Processes

(cGMP).

● Certified batch record reviewer

● Capping of vials and inspection of same

● Ensure machines are properly set-up, adjusted and operate equipment such as inspection machines, cappers, etc.

● Document logbooks, batch records, and other cGMP documentation accurately and in a timely matter

● Train and develop new inspectors

● Comply with all safety, cGMP and company policies, practices, and procedures

● Perform and document critical start-up procedures for filling operations such as filter integrity test, line-clearance, component verification, etc. Senior Bilingual Customer Service Representative 08/2020 - 11/2021 Byram Healthcare

● Process fax order forms for wound care orders

● Handle inbound calls for ostomy, urological, incontinence calls

● Answered Spanish Supervisor calls along with Spanish Customer Care calls

● Made outbound calls to customers regarding their supplies

● Managed inbound and outbound calls related to Customer Service

● Placed orders over the phone for ostomy and wound care orders

● Made sure customers were satisfied with products and orders were complete.

● Customers would request to speak with me only, because of my exceptional communication skills

● Helped my team with knowledge of products if they were in doubt on which products were the best and how they functioned

Education and Certifications

Associates in Business Administration

Trainco Business School, Chicago, IL

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